Relationship Manager – Sydney CBD

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

• Permanent full-time opportunity based at our Sydney CBD Office.
• Make a genuine impact by supporting our broker network, driving engagement and performance through a tailored customer experience.
• Join a high-performing, collaborative team committed to delivering exceptional service and building strong broker relationships.
  
  

In the role of a Relationship Manager, you will join the NAB Broker NSW/ACT Team that’s doubling down on winning together.

Each day, you’ll go above and beyond to:

• Build a strong understanding of broker businesses to identify product and service opportunities aligned with our home lending offerings.
• Support low-value mortgage brokers in achieving lending targets and driving broker activation to support overall portfolio growth.
• Conduct regular, planned sales calls with clear objectives and measurable outcomes.
• Accurately capture all sales activity in our CRM system (Salesforce).
• Manage and strengthen stakeholder relationships to deliver a competitive, high-quality service experience to broker businesses.
• Provide guidance on lending scenarios and structure to your broker panel, responding promptly to queries on products, policies, and processes.
• Act as an education source for low-value or new-to-industry brokers, focusing on pipeline management and improving submission quality.
  
  

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Banking and/or lending experience is preferred.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills with the ability to manage multiple priorities.
• A customer-obsessed mindset with a focus on delivering exceptional service.
• Demonstrated ability to successfully manage a customer portfolio.
• Proven success in account management, ideally within a B2B environment and preferably Third Party experience.
  
  

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via [email protected] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.