Voice of Customer Interviewer
Henley Homes
Date: 1 week ago
City: Mount Waverley, Victoria
Contract type: Full time
About The Role
As a Customer Interviewer, you will play a vital role in gathering insights from our valued customers across Australia. You will conduct outbound calls to complete brief interviews, capturing their experiences and feedback. Your key responsibilities will include:
About You
You are enthusiastic about learning from our customers and understanding their build journey with us. You are a confident communicator with exceptional customer service skills, adept telephone techniques, and fast, accurate data entry abilities. Your ability to prioritise tasks and manage your time efficiently makes completing over 100 customer interviews per month a breeze. You know how to capture the attention of customers and keep them engaged throughout the interview process.
What We Offer
About Us
Henley Properties is continuing to lead the way in quality, choice, affordability, and innovation so more customers can own the home they want to live in! We have a long history of creating career pathways for our team members and are excited to offer this opportunity to start your professional journey in this thriving industry.
Established in 1989, Henley is one of Australia's leading home builders and has built over 50,000 homes Australia-wide.
We are a proud partner of Sumitomo Forestry Co., Ltd which has a rich 330 years' history and is a worldwide leader in new home design, building 20,000 homes a year globally including Japan, USA and Australia. The partnership allows us to operate autonomously locally whilst providing us with strong financial backing and stability.
Join Our Team
We are Henley, where everyone is welcome. We celebrate all cultures and know that the more diverse and inclusive we are, the better we can serve our community. We are proud to be part of the Sumitomo Forestry Group and our shared philosophy of fairness and integrity.
We look forward to welcoming you to our team.
As a Customer Interviewer, you will play a vital role in gathering insights from our valued customers across Australia. You will conduct outbound calls to complete brief interviews, capturing their experiences and feedback. Your key responsibilities will include:
- Following guidelines to ensure consistent and unbiased data collection.
- Listening attentively and accurately recording respondent answers.
- Accommodating reluctant respondents by scheduling callbacks at convenient times.
- Delivering precise verbatim transcripts for survey segments.
- Maintaining customer engagement and professionalism throughout the interview.
- Meeting quality standards and adhering to call monitoring requirements.
About You
You are enthusiastic about learning from our customers and understanding their build journey with us. You are a confident communicator with exceptional customer service skills, adept telephone techniques, and fast, accurate data entry abilities. Your ability to prioritise tasks and manage your time efficiently makes completing over 100 customer interviews per month a breeze. You know how to capture the attention of customers and keep them engaged throughout the interview process.
What We Offer
- Flexible working hours to suit your lifestyle.
- The convenience of a fully remote role.
- An opportunity to contribute to enhancing our customer experience.
- A supportive and collaborative team environment.
About Us
Henley Properties is continuing to lead the way in quality, choice, affordability, and innovation so more customers can own the home they want to live in! We have a long history of creating career pathways for our team members and are excited to offer this opportunity to start your professional journey in this thriving industry.
Established in 1989, Henley is one of Australia's leading home builders and has built over 50,000 homes Australia-wide.
We are a proud partner of Sumitomo Forestry Co., Ltd which has a rich 330 years' history and is a worldwide leader in new home design, building 20,000 homes a year globally including Japan, USA and Australia. The partnership allows us to operate autonomously locally whilst providing us with strong financial backing and stability.
Join Our Team
We are Henley, where everyone is welcome. We celebrate all cultures and know that the more diverse and inclusive we are, the better we can serve our community. We are proud to be part of the Sumitomo Forestry Group and our shared philosophy of fairness and integrity.
We look forward to welcoming you to our team.
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