Customer Support Officer Team Leader
APM
Date: 1 week ago
City: Melbourne, Victoria
Contract type: Full time
About APM Communities: APM Communities collaborates directly with the NDIA to implement the NDIS, supporting a better life for Australians with significant and permanent disabilities, their families, and carers.
Position Overview: We are seeking a dynamic and experienced Team Leader to join our Customer Support team. In this role, you will provide guidance, support, and leadership to our team members, ensuring that the team's goals and objectives are met. You will be instrumental in building a high-performing team, engaging with stakeholders, and leveraging your strong leadership skills.
Core Responsibilities
Ready to enable better lives with APM Communities? For a confidential discussion contact Belinda on 0429 516 814 or apply via our online recruitment platform.
More About APM: We are a diverse team of over 9,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, starting with enabling better lives for our employees and their families.
Our work helps the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.
When you join APM, you have the opportunity to grow your career in Human Services across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs, and employee benefits. Most importantly, you can make a lasting impact on the lives of others who rely on our services.
At APM, we are strengthened by diversity. We are committed to providing a work environment where everyone is included, treated fairly, and with respect. We encourage applications from people of all ages, nationalities, abilities, and cultures, including Indigenous peoples, the LGBTQI+ community, and people with disabilities.
Indigenous people, people of culturally diverse backgrounds, LGBTQIA+ people, and people with disabilities are encouraged to apply. Employable Me will explore adaptations to the work environment if required.
Position Overview: We are seeking a dynamic and experienced Team Leader to join our Customer Support team. In this role, you will provide guidance, support, and leadership to our team members, ensuring that the team's goals and objectives are met. You will be instrumental in building a high-performing team, engaging with stakeholders, and leveraging your strong leadership skills.
Core Responsibilities
- Service Delivery: Maintain and enhance customer service team operations.
- Recruitment and Team Management: Actively grow your team, coach, and mentor direct reports.
- Operational Performance: Manage and improve team performance, collaborate with the operations manager on continuous improvement initiatives.
- Reporting and Excel: Utilise your experience with reporting and Excel to analyse data and drive performance improvements.
- Stakeholder Engagement: Engage effectively with stakeholders to ensure alignment and support for team initiatives.
- Leadership Experience: Minimum of 2 years of leadership experience, with a proven ability to lead, develop, and strengthen a team.
- Team Building: Demonstrated ability to build and maintain a high-performing team.
- Analytical Skills: Strong analytical skills, particularly in reporting and Excel.
- Organisational Skills: Excellent organisational and time management skills.
- Stakeholder Engagement: Strong skills in engaging and managing stakeholder relationships.
Ready to enable better lives with APM Communities? For a confidential discussion contact Belinda on 0429 516 814 or apply via our online recruitment platform.
More About APM: We are a diverse team of over 9,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, starting with enabling better lives for our employees and their families.
Our work helps the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.
When you join APM, you have the opportunity to grow your career in Human Services across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs, and employee benefits. Most importantly, you can make a lasting impact on the lives of others who rely on our services.
At APM, we are strengthened by diversity. We are committed to providing a work environment where everyone is included, treated fairly, and with respect. We encourage applications from people of all ages, nationalities, abilities, and cultures, including Indigenous peoples, the LGBTQI+ community, and people with disabilities.
Indigenous people, people of culturally diverse backgrounds, LGBTQIA+ people, and people with disabilities are encouraged to apply. Employable Me will explore adaptations to the work environment if required.
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