Customer Service Representative (Friday 9am - 4pm, Saturday & Sunday 1:30pm - 10:00pm, Monday 12:00pm - 7:00pm)
Splend
Date: 1 week ago
City: Sydney, New South Wales
Contract type: Full time
Role: Customer Service Representative
Location: Sydney CBD
Hours: Friday 9am - 4pm
Saturday & Sunday 1:30pm - 10:00pm
Monday 12:00pm - 7:00pm
About Us
At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership.
But we aren’t just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
About The Role
The Customer Service Representative role will act as the first point of contact between Splend and its current and potential customers. This phone based role, based out of our Sydney CBD office, will be responsible for supporting our customer facing team on the ground in the hubs across Australia, by resolving any queries or enquiries in a timely manner.
Responsibilities
At Splend, we believe that diversity and inclusion are essential to our success. We are committed to creating a workplace where everyone is respected, valued, and supported. We embrace and celebrate differences in race, ethnicity, gender, age, sexual orientation, religion, and ability, and we actively seek out diverse perspectives and experiences to drive our growth.
We welcome candidates from all backgrounds and experiences to join our team and help us build a more inclusive future. If you share our commitment to diversity and inclusion, we invite you to apply!
Location: Sydney CBD
Hours: Friday 9am - 4pm
Saturday & Sunday 1:30pm - 10:00pm
Monday 12:00pm - 7:00pm
About Us
At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership.
But we aren’t just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
About The Role
The Customer Service Representative role will act as the first point of contact between Splend and its current and potential customers. This phone based role, based out of our Sydney CBD office, will be responsible for supporting our customer facing team on the ground in the hubs across Australia, by resolving any queries or enquiries in a timely manner.
Responsibilities
- Working to solve customer issues, complaints and questions.
- Ensuring notes are added to our CRM system after each interaction.
- Contacting customers to book in their vehicle for a service when it becomes due.
- Building sustainable relationships and engaging customers by going the extra mile.
- Working to meet personal/team qualitative and quantitative targets.
- Minimum 1+ years experience in a customer service position
- Be a natural problem solver
- Have superb communication skills both written and verbal
- Be tech savvy and pick up new systems with ease
- Naturally work to offer a best in class customer experience
- Present a cheerful, positive manner with customers
- Comfortable with the rostered hours of Friday 9am - 4pm, Saturday & Sunday 1:30pm - 10:00pm, Monday 12:00pm - 7:00pm
- Performance based bonus
- Salary packaging with 15% employer contributions for Electric Vehicles
- A day off on your birthday
- Employee Assistance Program
- Dedicated Learning & Development platform
At Splend, we believe that diversity and inclusion are essential to our success. We are committed to creating a workplace where everyone is respected, valued, and supported. We embrace and celebrate differences in race, ethnicity, gender, age, sexual orientation, religion, and ability, and we actively seek out diverse perspectives and experiences to drive our growth.
We welcome candidates from all backgrounds and experiences to join our team and help us build a more inclusive future. If you share our commitment to diversity and inclusion, we invite you to apply!
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