Knowledge Management Specialist (ServiceNow) - 2 Year FTC

At RBA, we are committed to excellence in IT service delivery. We are looking for a dedicated ServiceNow IT Knowledge Management Specialist to join our team on a 2-year fixed-term contract. This role is based in the CBD with a hybrid working arrangement, 3 days in office. This role is crucial for governing and optimising our knowledge management processes within ServiceNow for our transformation programs. If you have a passion for knowledge governance and a deep understanding of ServiceNow, we want to hear from you!



About the role

• Develop and implement governance strategies for IT knowledge management within ServiceNow.
• Oversee the creation, maintenance, and accuracy of knowledge articles.
• Ensure compliance with organisational policies and industry standards in all knowledge management activities.
• Collaborate with IT and business teams to identify knowledge gaps and develop solutions.
• Monitor and analyse the usage and effectiveness of the knowledge base, providing recommendations for improvement.
• Change management activities including communicate, train and support end-users on knowledge management best practices and tools.
• Conduct regular audits to ensure the quality and relevance of knowledge content.

About you

• Bachelor's degree in information technology, Computer Science, or a related field.
• Experience with the ServiceNow Knowledge Management module would be advantageous
• Strong understanding of ITIL processes and best practices.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong analytical and problem-solving skills.
• Well-developed oral and written communication skills with the capacity to understand the audience, tailoring all forms of correspondence, documentation, and customer service delivery to meet organisational standards and expectations.
• Prior experience within the project management lifecycle is advantageous.

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.



Why RBA?

The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.


The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.