Senior Systems Engineer

We are seeking a highly skilled and motivated Senior Engineer to play a pivotal role in driving technical excellence, technical leadership, and strategic decision-making. As the second-in-command (2IC) to the Head of Engineering, you will lead engineering initiatives, mentor team members, and ensure the successful delivery of high-quality solutions. This role requires a blend of technical expertise, leadership, and the ability to collaborate across teams to achieve business objectives.

Key Responsibilities

• Act as the second-in-command (2IC) to the Head of Engineering, assisting in strategic planning, decision-making, and technical leadership.
• Lead, mentor, and coach engineers, fostering a culture of innovation, collaboration, and continuous improvement.
• Design, implement, and manage complex infrastructure systems that are secure, scalable, reliable, and aligned with performance and best practice requirements.
• Undertake project work to design, plan, and implement solutions for our customer’s Microsoft 365 and Azure environments.
• Respond to security incidents, conduct investigations, and implement required mitigation measures.
• Develop and deliver cybersecurity training and awareness programs with customer end users.
• Identify and resolve issues related to systems infrastructure, conducting root cause analysis, and implementing preventive measures to minimize downtime.
• Manage the performance of our compute, storage, network and backup infrastructure; including conducting root cause analysis, and implementing preventive measures to minimize downtime.
• Collaborate with cross-functional teams to service the infrastructure needs of our customers.
• Provide guidance and mentorship to other staff members within the support, engineering and sales teams.
• Create and maintain documentation related to system architecture, configurations, procedures, and troubleshooting guides.
• Stay up to date with industry trends, emerging technology, and best practices.
• Advocate for emerging technologies, tools, and methodologies to enhance team productivity and system efficiency.
• Serve as a key point of contact for technical escalations, problem-solving, and critical decision-making.

Qualifications

• 8+ years of experience as a Senior Systems Engineer.
• Strong proficiency in Microsoft infrastructure systems, technologies, and best practices.
• Deep understanding of networking, operating systems, cloud and datacentre environments.
• Proven ability to mentor and lead teams in a dynamic environment.
• Bachelor’s degree in information technology or a related discipline.
• Relevant certifications (e.g. Azure Administrator Associate, Azure Solution Architect Expert, Identity and Access Administrator Associate or Enterprise Administrator Expert).

You’ll preferably have experience with:

Azure

• VMs, networking, Recovery Services Vault, Site Recovery
• Managed SQL instances, Web Apps
• Monitoring and security
• Sentinel and EASM
• Windows Server core roles and features
• Microsoft SQL and IIS administration

Microsoft 365

• Entra ID/AzureAD
• Global Secure Access
• Exchange-Online
• SharePoint
• Intune
• Defender XDR
• Teams Telephony

Security:

• Rapid7, Mimecast, Proofpoint, Phriendly Phishing or similar
• Cisco, Meraki, Fortinet offerings (advantageous)

Automation:

• PowerShell
• IaC – Bicep, Terraform

Other:

• VMWare vCenter
• Citrix VDA, Netscaler and XenServer
• SAN technologies
• Commvault and Veeam backups

Preferred Qualifications:

• Previous experience in a 2IC role or equivalent leadership responsibility.
• Experience within a Managed Services Provider is highly desirable.
• Strong track record of driving technical projects from inception to completion.
• Deep understanding of system security, performance optimization, and maintainability best practices.

About Us

Tickbox provides managed IT services to small to medium businesses across Australia. We’re passionate about delivering secure, reliable, and simple technology solutions that our customers trust.