Lending Service Operations Officer
BOQ Group
Date: 1 week ago
City: Brisbane, Queensland
Contract type: Full time
About The Role
We’re looking for a motivated and detail-oriented individual to join our Lending Services team in Brisbane. As a Lending Service Operations Officer, you’ll play a key role in supporting our customers throughout their lending journey—actioning requests, maintaining accounts, and ensuring everything runs smoothly behind the scenes.
You’ll be responsible for processing customer and broker requests accurately and efficiently, always keeping the customer experience front of mind. Whether it’s updating account details, managing service requests while speaking to our customers via various channels – inbound & outbound calls & emails, you’ll help deliver high-quality service in line with our BOQ Group policies.
This role is part of a collaborative and customer-focused team that values operational excellence, continuous improvement, and doing the right thing. As you grow in the role, you’ll have opportunities to build your skills, take on more complex tasks, and contribute to initiatives that improve how we work across the end-to-end lending process.
About You
You - our ideal candidate you are someone who thrives in a fast-paced environment and takes pride in delivering great service. You may have experience in retail, hospitality, or another customer-facing role and are now ready to take the next step into the banking industry.
You’re organised, a great communicator, and enjoy working as part of a team. Most importantly, you bring a positive attitude, a willingness to learn, and a genuine care for customers. If you're looking for a role where you can grow, be supported, and make a real impact—this could be the perfect fit.
About Us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our Perks
At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:
How To Apply
To apply for this role at #boqgroup, follow the links or apply via our Careers Page.
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications.
We’re looking for a motivated and detail-oriented individual to join our Lending Services team in Brisbane. As a Lending Service Operations Officer, you’ll play a key role in supporting our customers throughout their lending journey—actioning requests, maintaining accounts, and ensuring everything runs smoothly behind the scenes.
You’ll be responsible for processing customer and broker requests accurately and efficiently, always keeping the customer experience front of mind. Whether it’s updating account details, managing service requests while speaking to our customers via various channels – inbound & outbound calls & emails, you’ll help deliver high-quality service in line with our BOQ Group policies.
This role is part of a collaborative and customer-focused team that values operational excellence, continuous improvement, and doing the right thing. As you grow in the role, you’ll have opportunities to build your skills, take on more complex tasks, and contribute to initiatives that improve how we work across the end-to-end lending process.
About You
You - our ideal candidate you are someone who thrives in a fast-paced environment and takes pride in delivering great service. You may have experience in retail, hospitality, or another customer-facing role and are now ready to take the next step into the banking industry.
You’re organised, a great communicator, and enjoy working as part of a team. Most importantly, you bring a positive attitude, a willingness to learn, and a genuine care for customers. If you're looking for a role where you can grow, be supported, and make a real impact—this could be the perfect fit.
About Us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our Perks
At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:
- Flexible working arrangement - Balance your work and personal life with ease.
- Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
- Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
- Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
- Purchase additional annual leave - Need more time off? You can buy extra leave days.
- Discounted private health insurance plan - Take care of your health with our special rates.
- Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
- Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
- Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.
How To Apply
To apply for this role at #boqgroup, follow the links or apply via our Careers Page.
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications.
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