Senior Business Analyst II - P&P 94

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?

We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!

The opportunity

This is a full-time permanent opportunity for a Senior Business Analyst to join ahighly supportive, well-established team reporting to the Principal Business Analyst, Product & Programs and can be based out of Sydney, Perth, Melbourne, or Adelaide. The role requires demonstrated communication and stakeholder management skills and the ability to navigate conflict resolution while providing real solutions and the desire to consistently deliver outstanding results.

What You’ll Be Doing Day-to-day

• Work with business representatives to elicit, document and validate common understanding of detailed business requirements.
• Define a stakeholder engagement approach for the business analysis work to be undertaken to ensure right expectation setting with stakeholders. Work with project, change management where applicable.
• Perform current and future state analysis to identify gaps, inform solution design and help develop solutions that meet business needs and/or improve business processes.
• Ensure that impacts to technical and business operations due to change are analysed, understood, and articulated, risks are assessed and raised with project management.
• Utilise analytical tools and techniques to extract actionable insights from data sets. May also generate reports and dashboards to support decision making processes.
• Develop functional, solution requirements and validate if solutions that are designed meet these requirements.
• Support the development, refinement and prioritisation of technical requirements/user stories when required, working with technical analysts and/or developers.
• Establish Develop strong relationships with internal stakeholder groups, serving as a liaison point to ensure clear understanding of business needs, objectives, and requirements and faithful representation of these when collaborating with other teams.
• Enable user acceptance testing planning, coordination, and support testing activities.
• Work with change management/project management to enable technical and business operational handover activities.
• Identify, track and report on BA activity status, risks, issues, and dependencies.
• Act as an SME for the BA function on assigned process areas and support the BA practice in ensuring consistent and quality outcomes.
• Support/Mentor junior/mid-level BAs as part of working on initiatives and/or support the BA practice to develop skills and experience in the team.
  
  
  

You’ll bring to this role

• Minimum 5 years' ex perience as a Business Analyst within the Telecommunications industry.
• Minimum 5 + years’ experience as a Business Analyst/Senior Business Analyst in projects/programs is essential.
• Demonstrated understanding of both business and technical requirements in large/complex projects/programs, providing solutions effectively.
• Ability to independently and proactively execute responsibilities of the role.
• Hands on experience developing visual representations, at various levels of detail for varied audiences.
• Experience working with tools like Lucid or Visio and process mapping techniques such as BPMN, context diagrams, customer journey mappings and other similar.
• Exposure to and Experience with Telecom value chain processes (Sales, Delivery, Assurance, Billing) desirable.
• Experience working with platforms such as Salesforce, ServiceNow or similar CRM, Billing, Digital platforms desirable.
• Ability to facilitate large workshops involving a variety of Business and IT stakeholders.
• Ability to confidently communication and negotiate with stakeholders at various levels of the business and to drive positive outcomes.
• Excellent communication (verbal and written), documentation, and time management skills.
• Ability to effectively follow up and track information.
• Proven ability to manage and prioritise conflicting demands.
• Experience working in both Waterfall and Agile.
• Ability and flexibility to rapidly learn new methodologies and technologies.
• A proactive approach, showing initiative and pragmatism.
• Ability to work autonomously and as part of a team, sharing ideas and encouraging others to participate, coupled with a collaborative and a transparent approach to people interactions.
  
  
  

What We Offer

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

• Diverse and dynamic teams with a supportive and inclusive culture.
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
• Flexible hours and a hybrid working environment
• Generous discounts to over 400 retailers.
• Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service!
• Study assistance programs to excel your personal growth, learning and development.
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.
  
  
  

Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.

We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.

With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.

About Us

As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.

Ready to take the next step?

If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!

We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.

If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.

Apply now