Infrastructure Business Analyst

We are seeking a highly skilled Technical Business Analyst to join a government client’s ICT Infrastructure Business Unit, part of its broader Information Services Division. This unit is responsible for the management and support of servers, networking, end-user computing (EUC), and associated support services.

The role will support the development and delivery of several critical projects including:

• PC as a Service (PCaaS)
• Internet & Telephony as a Service
• Cloud Services
  
  

Role Purpose

The Technical Business Analyst will play a key role in aligning and improving business processes and systems. This will be achieved through effective analysis, thorough documentation, and support for the implementation of technology-driven change initiatives.

Key Responsibilities

• Collaborate with stakeholders to gather and document business and technical requirements.
• Analyse current infrastructure and workflows to identify areas for improvement.
• Develop functional and technical specifications to support solution design and delivery.
• Assist in the preparation of procurement documents and vendor engagement processes.
• Contribute to the successful delivery of infrastructure-related projects, ensuring alignment with organisational goals and compliance requirements.
  
  

Ideal Candidate

• Experienced in ICT infrastructure environments with a strong understanding of servers, networks, and EUC.
• Skilled in business analysis, requirements gathering, and technical documentation.
• Able to communicate effectively with both technical teams and non-technical stakeholders.
• Knowledgeable in modern cloud and telephony technologies, ideally including Microsoft Azure.
• Familiar with public sector compliance, procurement processes, and large-scale technology rollouts.
  
  

At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.