Service Design Manager

We Are:

Accenture Song is the world’s largest creative agency, reimagining business through purpose and experience.

At Song Design, we believe there is nothing more important than creating positive impact in the world we live. As part of Accenture Interactive, we're able to help our clients achieve relevance and growth by delivering purposeful experiences that people love.

We are a family of Song Designians. Our living culture and borderless playground provides us with space to thrive. Simple core values that inform everything we do: be adventurous; bring a vision; make an impact; rely on empathy; nurture collaboration; stay transparent; and be bold and generous in everything you do.

Job Description:

In this role you will lead and manage multi-disciplinary teams of designers to uncover salient and latent needs that drive desirable and differentiated value across the entire customer journey. You have strong strategic and empathetic skills and have the ability to envision and craft services based on deep understanding of customer needs. You are also comfortable providing design leadership and managing client relationships.

Your Role:

• Lead all service design activities and responsible for deliverables throughout the project – planning, shaping, driving, designing and collaborating with clients, stakeholders and the wider project team.
• Uncover user needs through a range of research techniques, develop relevant and actionable insights, generate concepts, and craft how people will interact with the products and services we design.
• Collaborate with our user research and business design teams to understand user and business needs, identify design opportunities, and create meaningful service experiences.
• Process and analyze a variety of structured and unstructured information to map complex journeys and processes – giving context to customer needs, touchpoints and pain points.

Benefits of Working for Us:

• Holistic well-being program
• 18 weeks paid parental leave.
• Employee Share Purchase Plan
• Structured career development plan
• Local and international career opportunities – many of our team members have worked across the globe!
• Employee recognition program
• Flexible Work Arrangements - centred around our commitment to supporting the health and wellbeing of our people.