People and Culture Manager

Bringing a fresh twist to Newcastle, Crystalbrook Kingsley is culturally connected, sustainably-led, simply sophisticated and steeped in history. The first luxury hotel to grace Newcastle, Crystalbrook Kingsley sparks vibrant energy and nostalgia in one moment. With 130 sophisticated rooms and suites, we offer effortless elegance with modern, thoughtful sustainability where our guests can relax, enjoy, connect and indulge.

The Role

Reporting to the General Manager, our People and Culture Manager cultivates culture and workforce planning to encourage a dynamic, high-performing work environment, ensuring our employees feel valued, supported and empowered to succeed—while ensuring compliance and driving long-term business success.

This role is offered on a part-time basis, with a commitment of 30 hours per week required.

You will partner closely with leaders and team members across the business to create and deliver initiatives that enhance:

• Employee engagement and satisfaction
• Workforce planning and performance
• Leadership development and team capability
• Inclusive workplace practices that celebrate diversity
• Collaborative environments where ideas and innovation flourish
  
  

We are seeking applications from those who take pride in their work and enjoy working autonomously with accountability while driving the culture by supporting key workforce functions. If you’re looking for a meaningful role that can make a serious impact – you’ve found us, and we can’t wait to hear from you! This is your chance to bring people together and shape a positive, progressive culture where hospitality begins with how we treat one another.

Responsibilities Will Include

• Leading end-to-end workforce planning, from recruitment and onboarding to succession planning.
• Developing programs that promote wellbeing, recognition, retention, and career growth.
• Supporting managers in people leadership, coaching, conflict resolution, and policy application.
• Driving initiatives to enhance belonging, equity, and inclusive practices across all teams.
• Partnering with leadership to align people strategies with our hospitality-driven mission and values.
  
  

About You

• Senior management experience in People and Culture and/or Human Resources - ideally within hospitality or service-driven industries
• Proven ability to engage and influence stakeholders at all levels
• Deep understanding of employment legislation and workforce best practices
• A collaborative and empathetic with a solutions-focused mindset
• Tertiary qualification in a related subject
• Passion for creating memorable employee experiences and inclusive work environments
  
  

The Benefits

You will work with exceptional people in a supportive, diverse and passionate environment and this is a vital position within our team at Crystalbrook Kingsley. You will enjoy a flexible range of benefits that include:

• A market leading 50% F&B discount across all Venues
• $99 Room rates and a generous friends and family discount
• Lifestyle benefits including extra leave and earth advocacy days
• Green future - we are committed to enhanced sustainability practices
• Dedicated Internal Mobility Programme and reward scheme
• Online learning, career enhancement and development plans
• Personalised employee support network
• Regular service recognition and team events
  
  

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just six years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with new hotels currently under construction in Adelaide and Canberra, along with ambitions for further expansion both in Australia and Internationally.