Customer Facing Product Support and Development - Software (Data) Engineer

About Us

Established in 2017, HyperSec is a fully Australian-owned technology company that specialises in the development of next-generation Big Data and Cyber Security software products.

Today, HyperSec proudly supports ASX20 companies in the Communications Services, Information Technology, Government and Health Care sectors. We enhance their large-scale data integration and cyber monitoring and response capabilities. Join us and be part of a team that is at the forefront of Big Data and Cyber Security innovation.

About the Role – Be a Part of This Success Story!

This role is both customer support and product development. Your role will be not only to support customer delivery using HyperSec products but to improve the core products themselves. HyperSec uses a tight loop customer engagement model for its product development and enhancement and this role is pivotal to this approach. You will be coding. This is not simply a ticket pulling role.

As we continue to grow, we are seeking a Product Support and Development Engineer to join our dynamic team. While all candidates with experience in data engineering and supporting code development are invited to apply, our ideal candidate will have transferable skills gained from working with data at scale in a customer support focused role.

You will be part of a leading-edge team initially working with data at scale, supporting flexible ingestion for Cyber Security, Telecommunications, Financial and Defence segments. This is primarily a product development role, where you will be required to work closely with customers to expand the product offering and implement use cases aligned to their specific needs. Solid communications skills are paramount, as you will be required to support customers with escalated issues.

At HyperSec we believe in unburdening our teams from non-core tasks, allowing you to focus on what you love and do best. Together, we surpass the traditional big data and cyber security alternatives, offering unparalleled analysis at scale, with embedded data quality, and machine learning capabilities.

This role will see you working with leading-edge tooling that is continuously updated. Your skills will increase rapidly. You must strive to keep current and be driven to embrace newer, emerging, and more effective techniques and software. Working alongside industry leaders within their chosen areas of expertise, you are expected to develop into a more senior role within 12 – 24 months.

About You

Essential skills and experience

• 1-3 years of back-end code development experience for data processing purposes
• Real-world development experience with Python and JSON
• Experience with parsing data
• Excellent problem-solving skills, and the ability to work independently or as part of a team
• Good communications skills
• Must be an Australian citizen, residing in Australia
• Experience with AWS and Terraform
• Familiarity with K8S for container orchestration
• Customer-facing experience, with a focus on product support and data-related issues

Desirable skills and experience – real-world experience transferable beyond the classroom

• Real-world experience transferable beyond the classroom
• Working with data at scale
• The application of schemas and dependent transport protocols
• Experience with Golang or Rust
• Experience with Apache Kafka 
• Experience in the automation, deployment, scaling, and management of containerised applications – including Docker and K8S 
• Exposure to data serialisation formats such as XML, Protobuf, Avro and/or Parquet 
• Familiar with the operation of Public Cloud infrastructure – with a preference for AWS 

Why Join Us?

At HyperSec, we thrive on being at the forefront of innovation in big data and cyber security practices, and are constantly on the lookout for passionate, talented and self-motivated individuals at the top of their game, who want to join our dynamic team and help shape the future of technology. We offer

• Innovative Environment – continuously work on ground breaking projects that push the boundaries of big data and cyber security.
• Collaborative Culture – be part of a supportive and inclusive team that values individuals for the different perspectives and ideas that they bring.
• Flexibility – where everyone can thrive and work in a manner that suits their personal preferences and circumstance – we believe in meeting staff at where they’re at
• Professional Growth – access continuous learning opportunities and career development programs to help you reach your full potential.
• Impactful Work – contribute to the development of products that make a real difference in the world – protecting businesses and enhancing data-driven decision-making.

We are seeking creative thinkers, software developers, and big data enthusiasts who can bring fresh ideas and innovative approaches to solve complex problems, people who can build robust, scalable solutions that meet the evolving needs of our customers, and people who can harness the power of data to drive insights and innovation.

This is a position of trust, and the incumbent will be required to undertake background checks including National Police checks. The interview process will require candidates to walk through, demonstrate and explain work which they have personally performed (and not simply participated in). This will require the use of the candidates’ preferred IDE of choice. 

Note to Recruiters: We kindly request that recruitment agencies do not contact us regarding this position. We are not accepting unsolicited resumes from recruitment agencies and will not be responsible for any fees related to unsolicited resumes.