Retail Strategy Lead
EnergyAustralia
Date: 1 week ago
City: Melbourne, Victoria
Contract type: Full time
About Us
At EnergyAustralia our shared purpose is to lead and accelerate the clean energy transformation for all. We seek to do this by making energy simple for our customers, meeting their needs by combining their assets into our flexible energy portfolio.
About The Team
The Commercial Performance Team at EnergyAustralia plays a critical role in driving customer and commercial outcomes by designing and delivering compelling customer value propositions. The team ensures a holistic, data-driven approach to understanding customer needs and aligning them with business goals. By integrating customer insights, market research, and business performance data, the team helps develop targeted products, offers, and experiences that support customer engagement, retention, and EnergyAustralia’s broader goals.
About The Role
Reporting to the Commercial Performance Leader, the Retail Strategy Lead drives a competitive & customer-focused go to market strategy, that balances short-term margin with long-term growth. Leveraging market and customer insights, they collaborate across the business to shape strategies across the customer lifecycle and ensure commercial plans are aligned. Other aspects of the role include:
To be successful in this role you will have extensive experience in a similar lead role, with a strong understanding of customer needs and the ability to develop strong retail strategies. Other things we’re keen on include:
We’re committed to providing an inclusive culture so our people can bring their whole selves to work and have a sense of belonging. From our PRISM network that creates a positive culture for LGBTI employees to our Reconciliation Action Plan that has commitments to strengthen relationships with Aboriginal and Torres Strait Islander people and organisations, it’s a workplace where everyone’s welcome. We offer;
At EnergyAustralia our shared purpose is to lead and accelerate the clean energy transformation for all. We seek to do this by making energy simple for our customers, meeting their needs by combining their assets into our flexible energy portfolio.
About The Team
The Commercial Performance Team at EnergyAustralia plays a critical role in driving customer and commercial outcomes by designing and delivering compelling customer value propositions. The team ensures a holistic, data-driven approach to understanding customer needs and aligning them with business goals. By integrating customer insights, market research, and business performance data, the team helps develop targeted products, offers, and experiences that support customer engagement, retention, and EnergyAustralia’s broader goals.
About The Role
Reporting to the Commercial Performance Leader, the Retail Strategy Lead drives a competitive & customer-focused go to market strategy, that balances short-term margin with long-term growth. Leveraging market and customer insights, they collaborate across the business to shape strategies across the customer lifecycle and ensure commercial plans are aligned. Other aspects of the role include:
- Foster a high-performance culture within customer teams, promoting collaboration and accountability
- Lead the development and maintenance of core retail strategies such as acquisition, retention, lifecycle strategies and customer segmentation
- Own and maintain customer gross margin models
- Work with the Retail Performance Lead to drive enterprise-wide alignment and execution
- Engage stakeholders across all levels of the organisation and externally, including regulators, to ensure strategic buy-in and delivery
To be successful in this role you will have extensive experience in a similar lead role, with a strong understanding of customer needs and the ability to develop strong retail strategies. Other things we’re keen on include:
- Tertiary qualification in a relevant discipline or equivalent career experience
- Proven ability to lead the development of commercial strategies and cross-functional roadmap
- Proactive and focused on delivering outcomes, even in a fast-paced, evolving environment
- Strong ability to engage, influence, and motivate teams and colleagues across all levels
- Confident managing competing demands, with the judgment to pause or redirect work when needed
- Comfortable navigating ambiguity with conceptual and lateral thinking to solve complex problems
- Effectively manages multiple projects and deadlines without compromising on quality or impact
We’re committed to providing an inclusive culture so our people can bring their whole selves to work and have a sense of belonging. From our PRISM network that creates a positive culture for LGBTI employees to our Reconciliation Action Plan that has commitments to strengthen relationships with Aboriginal and Torres Strait Islander people and organisations, it’s a workplace where everyone’s welcome. We offer;
- Dynamic Team Culture
- Balance Life and Work through our Flexible Ways of Working
- Discounts on your energy bills for you, your friends and family
- Recharge and relax with two extra days of leave each year (we call them recharge days)
- Volunteer days off to help charities make a difference through volunteering
- We offer 20 weeks paid parental leave that’s completely gender-equal
- State-of-the-art Melbourne office, stunning views only 3–4-minute walk from Southern Cross station
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