Administrative Support Coordinator

Kelly Outsourcing & Consulting Group (KellyOCG) is a leading provider of global talent management solutions. We consult with the world’s top organisations to architect innovative and customised workforce strategies that allow our clients to achieve their strategic goals and bottom line profitability. Working from our client sites across Australia and from our HQ in the Sydney CBD, we are truly collaborative organisation. We ensure our staff are supported, nurtured and encouraged to grow throughout their career.

About the role

Are you highly organized, proactive, and enjoy helping others navigate systems and solve problems? KellyOCG is looking for a skilled Administrative Support Coordinator to join our Services Procurement (SOW) team. In this role, you'll be the go-to person for supporting our business partners, suppliers, and internal teams — keeping everything running smoothly from start to finish.

What You'll Be Doing:

• Provide customer focused administrative support and coordination for projects throughout their lifecycle.
• Be the first point of contact for questions via email, Microsoft Teams, and phone.
• Help business stakeholders troubleshoot queries and provide clear guidance on navigating our Vendor Management System (VMS) — Beeline.
• Track and monitor SOWs (Statements of Work) from creation to completion, ensuring accuracy and deadlines are met.
• Ensure timely submission of milestone payments, timesheets, and contract changes.
• Support the onboarding process for Professional Services Consultants.
• Build and maintain professional relationships with clients and suppliers.
• Work as part of a close-knit team, providing exceptional service to all stakeholders.

What We're Looking For:

• Strong communication skills – written, verbal, and active listening.
• A confident problem-solver who stays calm under pressure.
• Someone who can manage multiple tasks with attention to detail.
• A true team player, ready to support and collaborate.
• Comfortable with change and ambiguity – we move fast!
• Highly organized and motivated to take initiative.
• Solid experience with Microsoft Office (Excel, Word, PowerPoint) and internet-based tools.
• Customer service experience in a client-facing role preferred
• Previous experience with a Vendor Management System (VMS) is a big plus

This role is ideal for someone who thrives in a fast-paced environment and enjoys being the "glue" that holds processes and people together. If you're passionate about providing great service and love problem-solving, we want to hear from you!