Case Manager

We’re ready for you! Join the largest general insurance group in Australia and New Zealand as a Case Manager.

Your Role

Ready to join a growing business with a supportive, close-knit team and great flexibility?

We’re looking for a passionate and motivated individual to join us in a full-time, permanent role managing a portfolio of complex Workers Compensation claims. Based in Gulmerrogin (Darwin), this role offers the best of both worlds: a centrally located city office and the flexibility to work from home up to 3 days per week.

What We’re Looking For:

• Strong customer service experience—you know how to build trust and support people through challenging times

• A genuine passion for helping people and delivering outstanding customer service

• Resilience, empathy, and the ability to support injured workers through their recovery and return to work process

• Excellent communication skills, both written and verbal

• Strong multitasking skills and the ability to work well in a fast-paced environment

• You might come from a legal, medical, or nursing background, looking for a chance to “hang up the tools” while still making a meaningful impact

What You’ll Be Doing:

As a key team member, you’ll be responsible for supporting injured workers throughout their recovery and safe return to work. You’ll manage a portfolio of complex Workers Compensation claims and work closely with a variety of stakeholders—including employers, brokers, medical professionals, legal providers, and the injured workers themselves.

Why Join Us?

• Be part of a dynamic, growing business that values people

• Enjoy a flexible hybrid work setup (up to 3 days WFH)

• Make a real impact by helping people get back on their feet

• Join a team that’s close-knit, supportive, and genuinely passionate about what they do

On Offer

Joining IAG you’ll have access to:

1. Boosted superannuation with 13% as standard

2. Up to 50% off personal insurance, including home and motor insurance

3. 5 myLeave days per year on top of annual leave

4. Work from home and many more flexibility options with myFlex

5. Industry-leading 20 weeks paid parental leave available from the day you start

About You

• Have a professional approach and provide exceptional customer service

• Effectively able to build and maintain trusted and strong working relationships with peers, customers and business partners.

• Excellent organisational and communication skills (both verbal and written).

About Us

For over 165 years, CGU has partnered with Australian families and businesses. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.