Service Consultant
Epic IT
Date: 2 weeks ago
Contract type: Full time
Remote
About Epic IT
Epic IT is a very innovative “cyber security first” MSP and one of the fastest growing in Perth.
ENABLE, LEAD and SUCCEED.. is how we engage our customers and grow our company culture. Throw in special ingredients FUN and COFFEE and you get Epic IT - A stimulating, enjoyable and very rewarding environment where you can further your career in style.
Epic IT was named in 2018 (and previous years) in the CRN Fast50 as the top 50 fastest growing IT companies in Australia. Proving it was not "just a phase”, 6 years later, we have continued to maintain the same rate of sustainable growth, which is 35-40% year on year! What does this mean? It means we are always moving forward. It means our clients and staff are continuously treated to new toys and cutting edge technologies. And it means plenty of growth opportunities for whoever joins our team.
We are currently seeking a new dynamic team player to join our North Perth crew. This position will involve joining our service team in delivering professional IT services and project support for Microsoft Azure, 365 and Cyber Security based deployments for many of our WA based clients. Ideal for experienced MSP candidates who have become stagnant in their current roles and looking to take it to the next level! The successful candidate will draw on their experience and skills, to pick up new responsibilities and exciting opportunities. All while being immersed in a mentor driven supportive, productive and friendly environment.
Epic IT Offers To The Right Candidate
To be successful in this application you must possess a bit of:
Epic IT is a very innovative “cyber security first” MSP and one of the fastest growing in Perth.
ENABLE, LEAD and SUCCEED.. is how we engage our customers and grow our company culture. Throw in special ingredients FUN and COFFEE and you get Epic IT - A stimulating, enjoyable and very rewarding environment where you can further your career in style.
Epic IT was named in 2018 (and previous years) in the CRN Fast50 as the top 50 fastest growing IT companies in Australia. Proving it was not "just a phase”, 6 years later, we have continued to maintain the same rate of sustainable growth, which is 35-40% year on year! What does this mean? It means we are always moving forward. It means our clients and staff are continuously treated to new toys and cutting edge technologies. And it means plenty of growth opportunities for whoever joins our team.
We are currently seeking a new dynamic team player to join our North Perth crew. This position will involve joining our service team in delivering professional IT services and project support for Microsoft Azure, 365 and Cyber Security based deployments for many of our WA based clients. Ideal for experienced MSP candidates who have become stagnant in their current roles and looking to take it to the next level! The successful candidate will draw on their experience and skills, to pick up new responsibilities and exciting opportunities. All while being immersed in a mentor driven supportive, productive and friendly environment.
Epic IT Offers To The Right Candidate
- Opportunity for fast track role development and salary progression.
- Break-out career opportunity to be on the front lines of cyber security, cloud and MSP support delivering quality service to quality customers.
- The opportunity to be responsible for clients and their systems, and be an active decision maker in their ICT direction.
- The opportunity to be trained and progress into service leadership roles.
- Ongoing development through study and certification opportunities, including Microsoft Certs and well many more well known industry certifications.
- Company paid study schedules and exams plus mentoring to fast track career progression.
- Work from home opportunities and schedules.
- A passionate, fun and motivated team to help you develop and grow.
- Convenient and vibrant North Perth location (FREE parking!!)
- Large private bathroom / shower facilities for all the walkers / runners and cyclists out there!
- Interactive and stimulating office environment.
- Access to slick, shared service vehicles for onsite works (soon to be EV!)
- Opportunity (but not mandatory) to earn more cash quickly with after hours rosters and project work.
To be successful in this application you must possess a bit of:
- 9 to 24 months experience in Microsoft Office 365 and Azure technologies, particularly relevant experience with on-premise to cloud migration works
- 9 to 24 months experience in providing server support in Windows Server Domain Environments, in particular with on-prem / cloud AD functionality
- 9 to 24 months of service desk support roles looking after Microsoft based solutions
- Minimum TAFE Certificate IV or Undergraduate Degree (Preferably IT or Business)
- University Degree in relating fields preferable (Example: Bachelor of Computer Science or Bachelor of Computing / Networking)
- A start to Microsoft or other Industry Certifications, such as Microsoft Certification in Server or Office 365
- Current C-Class Driver's License and Car
- Natural client facing communication skills, with an ability to consult with clients on short and long term solutions
- Excellent time management and task prioritisation skills
- Team / Service leadership qualities for future progression
- Unconditional love and support for the West Coast Eagles Football Club (*optional)
- Microsoft CSP / NCE licensing experience
- Online cloud backup platform experience
- CCNA, MCSA\MCSE, or other higher level industry certification
- Experience with ConnectWise Manage (PSA), N-Central RMM
- VEEAM, ShadowProtect, or other server based imaging backup solutions
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