Clinical Manager

• Market Leader in Mental Health and Wellbeing
• Role can be based out of Melbourne, Sydney, Adelaide or Brisbane
• Great mix of management and delivery
• High energy atmosphere, fantastic organisational culture
• Permanent role with an immediate start
  
  

Converge International is a wholly Australian owned organisation with the wellbeing of people and their workplaces at the heart of all we do. We are leader in providing health & wellbeing and people risk management solutions. This is your opportunity to work with people in some of Australia's largest industry, government and corporate organisations - to be part of a team that provides Employee Assistance Programs (EAP), counselling, crisis response, training, conflict resolution, career counselling, assessment and consulting services.

About The Role

The primary purpose of this role is to focus on the clinical quality of EAP services and provide support nationally to the consultants in line with the company’s vision and strategic plan. Responsibilities include:

• Managing and developing a national team of consultants to drive clinical quality, adherence to clinical governance practices and mitigation of client risk.
• Supporting high performance through leadership principles of self-efficacy, accountability, care and compassion.
• Managing group supervision to ensure wellbeing, sustainability and high performance.
• Responding to high-risk clinical presentations, providing clear and sound decision making around mandatory reporting and complex clinical matters
• Monitoring NPS and conversion scores, investigating complaints and responding to privacy requests
• Supporting consultants to achieve productivity, performance objectives and KPIs
  
  

About You

You will be a registered Psychologist, Social Worker or Counsellor and have at least seven years’ experience within a supervisory/operational role within the EAP/organisational wellbeing industry. Along with this you will possess the following experience and competencies:

• Proven people management experience, with the ability to provide professional guidance to others in both technical and coach/mentoring settings
• Ability to build exemplary internal and external stakeholder relationships
• Ability to view issues and problems from the perspectives of the business and the customer
• Excellent verbal and written presentation skills e.g., reports, training, proposals
• Strong focus on both continuous improvement and commitment to monitor quality of work undertaken
• Working knowledge of relevant legislation regarding employee wellbeing e.g. Bullying, EEO, Health Records Act etc.
• Demonstrated knowledge and experience in problem solving and conflict resolution
• Ability to manage own time, priorities, and workload
• Availability to travel as required
  
  

Working at Converge means joining a diverse, talented, and caring community where our people feel included, valued and connected. We hire for heart. We are passionate about transforming the wellbeing of people at work. It’s at the core of all that we do.

Our Commitment To You

• Competitive remuneration
• Volunteer leave
• Paid parental leave
• Purchasing of additional leave
• Flexible working arrangements
• Flexible, diverse and challenging work
• Regular clinical supervision
• Access to training and professional development
• Career development through internal mobility
• Lifestyle discounts – Discounted movie tickets, retail discounts and much more
  
  

If this sounds like the ideal role for you, click ‘Apply now’ to complete the online application.

For more information contact Cham Kumara, Talent Acquisition Manager on 03 8620 5378, [email protected] or visit www.convergeinternational.com.au.

Converge is committed to an inclusive culture where everyone is treated with respect and supported to thrive in the workplace. We encourage and support applications from people of all levels of experiences and abilities, ages, diverse backgrounds and cultures, including First Nations people and the LGBTQIA+ community. We invite you to send us your resume or contact us at [email protected]

Please note that Converge will not ask you for personal details, including banking details, when you are undergoing the recruitment process. Talent Acquisition Consultants will only contact you via email and/or phone call, not through social media channels. Any details provided will be store securely in line with Converge International’s Privacy Policy which is available on our website by visiting https://convergeinternational.com.au/privacy-policy/