Manager - Switchboard & Enquiries

Location: Ballarat Central, VIC, AU, 3350

Permanent Full Time | 40 Hours per week + ADO

HS3 | $37.68 - $41.65 per hour

About the Role

The purpose of this position is to manage the staff and functions of the Switchboard/Enquiries team to deliver quality, person centred services to Grampians Health (GH) consumers. Functions of this team include processing of external and internal telephone calls, calling of emergency codes, responding to patient, visitor and staff enquiries and facilitating communication, patient and visitor flow.

Key Responsibilities

• Prepare and issue staff rosters in line with EBA requirements; manage daily updates in Roster On, including shift changes, reconciliation, and paylock.

• Promote a respectful, communicative, and supportive team culture; address and resolve staff concerns, complaints, and misconduct transparently and in accordance with policy.

• Hold regular team meetings and maintain open communication channels to keep staff informed and engaged.

• Allocate and monitor duties to ensure completion; provide structured training and conduct annual Performance and Development Reviews (PDRs).

• Lead recruitment activities to build a cohesive team; deliver onboarding and ongoing training for both new and current staff.

• Maintain working knowledge of daily operations; evaluate, document, and refine processes to enhance service delivery; availability for on-call duties as required.

  
  

Skills & Experience

Experience in the effective management of a medium sized team with demonstrated ability to lead, direct and motivate staf

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Strong organisational, process and change management skills demonstrating logic, critical thinking, problem solving, consultation, decision making and implementation of workable solution
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Excellent verbal and written communication skills – ability to listen, comprehend and convey information to variable audienc
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Resilience

Interested?

if you wish to discuss the role prior to applying, contact Pauline Basilio, Director Health Information Services on 03 5320 4861 for a confidential discussion.

If you are currently employed at Grampians Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the Intranet before applying

We're actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled.

About Grampians Health
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

Culture & Benefits

Flexible work arrangements and purchase leave opportunitie

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Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holiday
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Access to Staff Fitness programStaff rewards and recognition program
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Ballarat Region

Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.