Group Operations Leader

• Be part of Origin's Broadband offering
• Newly created role, due to growth
• Melbourne based

Delivering good energy starts from within

It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for better ways to deliver for our customers – and for our people.

About the Role:

As a Senior Leader in our Broadband Customer Service and Operations team, you'll help define and deliver our broader CSO strategy. You will lead multiple high-performing teams of Telco Specialists, ensuring the delivering of end-to-end outrageously good customer experiences. Each team acts as a business in its own right, with end-to-end accountability for customer satisfaction, cost control, and compliance. You’ll also play a pivotal role in building team capability, fostering a high-performance culture, and mentoring emerging leaders as our customer base continues to grow. Alongside your people leadership responsibilities, you’ll also take domain ownership of specific functional areas, ensuring operational excellence and smooth delivery across your area.

Key Responsibilities:

• Collaborate closely with customer operations leaders to ensure day-to-day business runs smoothly, identifying and addressing potential issues proactively.

• Lead and influence cross-functional stakeholders to deliver on high-value, often complex operational initiatives.

• Drive accountability for a key functional area that impacts customer experience, such as digital service journeys or feedback loop management.

• Coordinate onboarding and training for new team members, ensuring a seamless transition and early success.

• Deliver regular performance reporting and insights to Retail Leadership, helping shape operational priorities.

• Provide hands-on leadership and mentorship to foster high-performing teams focused on customer excellence and continuous improvement.

About You:

• Demonstrated leadership experience, gained in the telecommunication industry.

• A natural problem-solver with strong operational thinking and a track record of driving continuous improvement.

• Comfortable influencing and collaborating with a wide range of stakeholders to align on priorities and deliver shared outcomes.

• Skilled in balancing day-to-day detail with big-picture thinking to ensure smooth team operations and exceptional customer service.

• Confident making decisions that impact performance, with a focus on delivering against key business metrics.

• A clear and effective communicator who can provide constructive feedback and lead with empathy and purpose

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.