Performance Lead, Customer

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members.

Your New Role

Reporting to the Senior Manager, Customer Performance, the role of Performance Lead, Customer works cohesively across the Fund and Member Group and has five main responsibilities:

• Develop data and insight led engagement with key stakeholders and support initiatives to improve knowledge, awareness, and performance of key metrics across the fund.
  
• Create and maintain a sustainable internal insights process that enables the Customer Performance team to identify, monitor and deliver actionable insights to business partners.
  
• Be the subject-matter-expert and conduit between insights and business impact with the ability to align insights to specific business objectives.
  
• Conduct deep dive analysis to identify issues and opportunities, connecting customer learnings to actionable steps for enhancing customer growth.
  
• Ongoing project activity tracking on the performance of the member growth initiatives

This role is a part-time job share opportunity, 3 days per week for an 18 month contract.

What You'll Need

• 5 years+ experience in delivering clear, timely, and actionable customer insights to business stakeholders.
  
• Excellent written and oral communication and presentation skills, with the ability to influence senior leaders with best-in-class data storytelling out of disparate data and information sources.
  
• Experience in working under pressure, managing multiple conflicting priorities and meeting timeframes.
  
  
• High levels of initiative with the ability to deal with multiple projects simultaneously with conflicting priorities.
  
  
• Experience in the design, build and measurement of BI Reporting assets.
  
• Strong experience in SQL, Tableau and / or Power BI & building automated reports from complex datasets.
  
  
• Ability to provide insights and recommendations from qualitative/quantitative analysis to leadership teams.
  
• Curiosity, strategic mindset, and innovative thinking, with a customer-focused and collaborative approach.
  
  
• Capability of working with a high degree of complexity and ambiguity, whilst delivering rapid, accurate and impactful results.

Life at AustralianSuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What's Next

Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.

Australian or New Zealand citizenship or Australian permanent residency status is required.

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Agencies please note: this vacancy is being managed directly by AustralianSuper's Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.