Service Manager

About the Company:

RDO Equipment is one of the world’s largest and most trusted John Deere and Vermeer equipment dealers, selling and supporting John Deere Construction & Forestry, and Agricultural & Turf machinery, as well as the full range of Vermeer equipment. RDO proudly employs more than 1,000 staff, and operates out of 34 locations in metro and regional Australia, providing parts and service support for the agricultural, roads, civil construction, landscaping, mining and forestry sectors.

Our job is more than supplying equipment. We are a trusted business partner and we build customers for life. We play hard and fair in everything we do and are driven by a sense of achievement. Our dealer network is unmatched and our commitment to our customers unfaltering. In order to deliver this commitment, we seek like-minded people and work hard to support our staff to realise their full potential.

About the Role:

Our Emerald branch is looking for an experienced and driven Service Manager who will manage a large team and provide support to our valued customers.

The key responsibilities of this role will include but not limited to:

• Efficiently manage & direct all aspects of the workshop operations.
• Ensure the highest level of service is provided to our customer base.
• Ensure delivery of key performance indicators including productivity, efficiency, rework, WIP and Billing Cycle
• Manage a workforce of up to 25 staff including apprentices.
• Provide leadership, guidance & training to the service team.
• Continuously develop & implement strategies to improve maintenance & service effectiveness.

You will bring the following skills and experience to the role:

• Extensive experience in a management position within a workshop environment with Agricultural machinery.
• Proven ability to build relationships with customers, fellow work colleagues and management.
• Strong leadership skills including outstanding communication (verbal and written) and motivational skills.
• Financial management including managing budgets.
• Ability to evaluate and assess operations and respond to changing needs.
• Strong computer skills

Trade or tertiary qualifications are highly recommended & advantageous but not essential.

About the RDO 'Extras':

As an RDO Equipment employee we partner with employees to give a little extra, here's some of our benefits....

• Transparent and structured incentive scheme
• Employee Assistance Program with 8 streams of support across all aspects of your life - for employees and immediate families
• Dedicated Wellness Hub with programs supporting total quality of life
• Paid study and study leave for approved courses
• Paid Community leave to give your time to local organisations and charities every year
• Permanent discounted shopping and exclusive employee benefits via reward gateway and directly with many retailers including Private Health
• Anniversary and milestone gifts and awards
• Paid Parental leave - enhanced payment scheme with superannuation contributions
• Significant Celebration gifts for personal milestones such as births and marriages
• Exclusive Staff discount on machinery, products and merchandise

Your application:

We strongly encourage all candidates to learn more about RDO Equipment at our website; www.rdoequipment.com.au.

To apply, click on the Apply link.

Prospective candidates are advised that interviews will commence immediately. We are successful because of our people and we welcome applications from people of all backgrounds.

We can only accept applications from individuals who have the right to work in Australia.