Salesforce Solution Architect

The Opportunity

As our full-time permanent Salesforce Solution architect at Shine, you’ll support our progressive and authentic firm as we right wrong.

Based in our Brisbane CBD team, you'll:

• Architect and implement sophisticated Salesforce solutions, focusing on seamless integrations, custom development, and platform administration.
• Design and maintain integrations with 3rd-party APIs, including Genesys Cloud CTI and MatterSphere, leveraging Workato as the primary integration platform.
• Maintain integration and sync between CRM and Marketing Cloud and Website
• Develop and optimize Lightning Web Components to deliver bespoke user experiences.
• Define and implement API-based integration strategies using REST, SOAP, and middleware (e.g.,Workato).
• Ensure data synchronization and consistency across all platforms, defining best practices for data governance.
• Collaborate with cross-functional stakeholders to gather business requirements and translate them into scalable Salesforce solutions.
• Build and manage event-driven integrations using Salesforce Event Bus and Platform Events for real-time data processing.
• Design and build proof-of-concept (POC) solutions, iterating them into fully developed, scalable, and production-ready implementations.
• Debug, enhance, and maintain mission-critical integrations to ensure scalability and reliability.
• Design, develop, test, and deploy Apex classes, triggers, Lightning Web Components (LWC), and Visualforce pages
• Develop custom solutions using Salesforce APIs, AppExchange tools, and third-party integrations.
• Create and maintain automated processes using Process Builder, Flows, and custom code as necessary.
• Participate in version control and CI/CD practices using tools such as Git, Copado, or Azure DevOps.
• Lead the adoption of Agentforce for building and training custom AI-driven agents to support business processes.
• Administration of Salesforce CRM.
• Collaborate with senior stakeholders to translate complex business requirements into robust technical architectures.
  
  
  

What you’ll bring. To thrive in this role, you’ll have:

• 6+ years of experience in Salesforce solution architecture, with a proven track record of delivering complex, enterprise-grade integrations.
• 2+ years of hands-on experience designing and implementing integrations using Workato, including advanced workflows and custom connectors.
• 2+ years of experience building and maintaining integrations with MatterSphere, particularly for legal practice management workflows.
• Deep expertise in Genesys Cloud CTI integrations, with demonstrated success in contact center environments.
• Advanced proficiency in building Lightning Web Components using modern JavaScript frameworks and Salesforce DX.
• Extensive experience with event-driven architecture, specifically leveraging Salesforce Event Bus and Platform Events for high-throughput integrations.
• Proven ability to debug and optimize integrations with 3rd-party APIs, including MatterSphere and Genesys, in high-availability systems.
• Hands-on experience with Agentforce, including training machine learning models and deploying custom AI agents for automation.
• Exceptional problem-solving skills and the ability to architect scalable, maintainable solutions under tight deadlines.
• Superior communication skills to engage with technical and non-technical stakeholders, including legal teams for MatterSphere integrations.
• Ability to work in a fast-paced, project-driven environment with minimal supervision.
• Salesforce Certified Application Architect (required to demonstrate architectural expertise).
• Workato Automation Pro II or III Certification (to ensure integration expertise).
• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field (or equivalent professional experience).
  
  
  

Shine Lawyers: A place for you. It means more here.

At Shine, purpose really matters.

• It’s our clients, who summon the courage to stand up to injustice.
• It’s the communities we are part of and support every day.
• It’s our team, who champion what’s right and make this place what it is.
  
  
  

We’re an ASX-listed organisation, and we've been standing up for the rights of everyday Australians for more than 45 years. We’ve achieved a lot, but you’ll find no airs and graces here. We’re humble yet relentless. We don’t pretend to be anything other than ourselves. And together, we’ve created a place for you to thrive.

Here are some of the things we hope you’ll love about working with us:

• Connect and be you: Get the flexibility and benefits you need, and work alongside truly authentic people who care so much - about the clients, Shine and you. You’ll enjoy the safety and security of a large, well-established firm that treats you as a person, not a number.
• Challenge and be challenged: We’re not here for “easy”. We want you to take your place at Shine and make a real impact. Question and challenge - that’s how we grow.
• Achieve and grow: Start your Shine journey with our in house learning programs, where you’ll find immediate connection and be set up for success. We provide real opportunities to step up and grow - within your role and beyond.
  
  
  

Visit https://www.shine.com.au/careers/life-shine to find out more and read the stories of our incredible people.

Excited to join us and stand up to injustice? Apply now and make Shine Justice a place for you.

As part of The Circle Back Initiative, we want you to feel supported through our recruitment process, which means that you will hear back from our friendly team – no matter the outcome.

We are committed to making Shine Lawyers a place for you by encouraging and supporting our people to bring their authentic selves to the workplace, and as a result, we know you’ll put your best self forward while righting wrong for our clients. We’re passionate about maintaining a diverse and inclusive environment here at Shine that celebrates all of our differences with age, disability, ethnicity, gender and sexual orientation, to name a few, and we encourage applications from Aboriginal and Torres Strait Islander candidates. You bring you.