IT Service Desk Analyst – ServiceNow, M365 | Baseline Clearance

ZSoft Technologies Pty Ltd


Date: 2 weeks ago
City: Canberra, Australian Capital Territory
Contract type: Full time
IT Service Desk Analyst – ServiceNow, M365 | Baseline Clearance - Canberra

  • 5+ years of IT experience with 1+ years of experience in an IT Service Desk, IT Customer Support agent or similar role

  • Minimum 1 year experience using ServiceNow to report and update incidents and problems

  • At least medium-level proficiency with Microsoft corporate applications: Word, Excel, Powerpoint, One Drive, Teams, Sharepoint

  • Demonstrable experience using and/or supporting MFDs

  • Demonstrable ability to troubleshoot level 1 Internet, typical corporate applications (M365, Adobe etc) and other connectivity issues

  • ITIL 4-certified

  • ServiceNow configuration and/or reporting experience


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