Technical Coordinator - Passenger Train Help Desk
UGL
Date: 2 weeks ago
City: Sydney, New South Wales
Contract type: Full time
UGLs Manufacturing and Maintenance business have an opportunity for an experienced Technical Coordinator – Help Desk to join our $2.3 billion New Intercity Fleet (NIF) project team based at the Rail Operations Centre (ROC) in Alexandria, Green Square. A relocation assistance package is on offer for any applicants that meet the requirements of the role and are interested in relocating to Sydney.
This project will oversee the replacement of trains carrying customers from Sydney to the Central Coast, Newcastle, the Blue Mountains and the South Coast. UGL will operate a new maintenance facility and provide maintenance and asset management services to the new fleet for 15 years.
About The Role
Reporting to the Planning & Logistics Manager, the primary purpose of the Technical Coordinator is to be the first point of contact for any issues with the NIF Trains in operational service, and to coordinate fault detection and rectification measures between the train driver and the NSCC Fleet Controller.
The positions will be based at the ROC near central station in Sydney NSW and will operate on a 24/7, twelve (12) hour rotational shift work basis, acting as the primary point of contact for all customers via the “UGL Helpdesk”. Furthermore, this role requires input into operational planning for receiving, recording and prioritising maintenance activities for the NIF Fleet.
You will work in close proximity with the Fleet Operations Controller within the Control Centre to provide prompt and effective responses to emergent NIF Fleet issues to minimise downtime.
About You
UGL is a well-known and respected for providing end-to-end engineering, construction and maintenance services within; rail and transport, communications and technology systems, oil and gas, power, renewables and resources, water and defence markets. UGL partners with some of the world’s largest blue-chip companies and government agencies, private enterprises and public institutions. We are a member of the CIMIC Group of companies
At UGL, we value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We are an Equal Opportunity Employer and strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally diverse backgrounds to apply.
Please note that relevant screening checks will be conducted as part of the recruitment process. These may include a national criminal history check and for you to undergo pre-employment medical assessment including drug and alcohol screen.
Ref: 263918
Discipline
Technician
Primary Location
Australia-NSW-Sydney CBD, Inner West, Eastern Suburbs
Work Type
Full-time
This project will oversee the replacement of trains carrying customers from Sydney to the Central Coast, Newcastle, the Blue Mountains and the South Coast. UGL will operate a new maintenance facility and provide maintenance and asset management services to the new fleet for 15 years.
About The Role
Reporting to the Planning & Logistics Manager, the primary purpose of the Technical Coordinator is to be the first point of contact for any issues with the NIF Trains in operational service, and to coordinate fault detection and rectification measures between the train driver and the NSCC Fleet Controller.
The positions will be based at the ROC near central station in Sydney NSW and will operate on a 24/7, twelve (12) hour rotational shift work basis, acting as the primary point of contact for all customers via the “UGL Helpdesk”. Furthermore, this role requires input into operational planning for receiving, recording and prioritising maintenance activities for the NIF Fleet.
You will work in close proximity with the Fleet Operations Controller within the Control Centre to provide prompt and effective responses to emergent NIF Fleet issues to minimise downtime.
About You
- Trade level certification or equivalent engineering qualification.
- Previous experience in rollingstock maintenance and/or commissioning
- Able to read technical drawings, schematics, field modifications (FMI) parts bulletins and bill of material lists.
- Able to resolve complex mechanical and electrical warranty, quality, maintenance and service problems.
- Ability to prioritise work requirements to meet customer deadlines and availability requirements.
- Experience using SAP is highly desired
- Diverse opportunities to grow, back yourself and achieve
- Flexible working arrangements
- Ongoing training for career progression
- A competitive remuneration package with salary continuance insurance, employee assistance program for employees and their families, AIA Vitality wellness program and Discounts on private health insurance, vehicles, travel and more
- Ability to provide a safe, supportive and positive workplace
- Empower a united and collaborative culture
- Deliver technical excellence and create efficient, innovative solutions
- Build an enviable reputation and the trust of employees, clients and other stakeholders
- Genuine concern for safety
UGL is a well-known and respected for providing end-to-end engineering, construction and maintenance services within; rail and transport, communications and technology systems, oil and gas, power, renewables and resources, water and defence markets. UGL partners with some of the world’s largest blue-chip companies and government agencies, private enterprises and public institutions. We are a member of the CIMIC Group of companies
At UGL, we value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We are an Equal Opportunity Employer and strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally diverse backgrounds to apply.
Please note that relevant screening checks will be conducted as part of the recruitment process. These may include a national criminal history check and for you to undergo pre-employment medical assessment including drug and alcohol screen.
Ref: 263918
Discipline
Technician
Primary Location
Australia-NSW-Sydney CBD, Inner West, Eastern Suburbs
Work Type
Full-time
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