Head of Delivery & Customer Operations APAC

Who We Are

Athos Commerce unites Searchspring, Klevu, and Intelligent Reach — delivering practical tools for product discovery, data optimization, and multichannel selling. We help merchants grow by giving them sharper control over how products are found, merchandised, and sold across channels.

Our solutions span on-site search, AI-driven product recommendations, merchandising, product data optimization, and marketplace reach. Together, they give e-commerce teams the tools to drive conversion, improve efficiency, and scale with precision.

We’re a global team backed by PSG, with offices across North America, Europe, and APAC — building with speed, care, and ambition. We value clarity, curiosity, and practical excellence — and we’re looking for people who want to build what modern commerce teams really need.

Who You Are

• A leader who thrives on rolling up their sleeves, solving challenges and taking action
• A customer-focussed operator that is passionate about delivering outcomes
• Someone who enjoys working in a high-volume, high output fast-paced environment
  
  

What You’ll Do

The Delivery Manager/Lead, APAC oversees the successful delivery of projects and technical support for the APAC region - to time and within budget. This includes management of successful customer onboarding and existing customer projects, with regional capacity plans and skills. The role ensures smooth and efficient delivery processes, driving operational excellence, and supporting the APAC business growth targets. The Delivery Manager is a strong executor with hands-on experience in customer operations, project management, resource allocation and reporting.

How You Will Succeed

• Facilitate the successful technical delivery of projects to support organisational and customer goals - inline with project timeline expectations
• Establish scalable processes, handoff points and best practices for onboarding and technical support working with local and offshore resources, inline with global guidelines
• Manage and mentor a high-performing onshore technical team, including project managers, front-end engineer consultants, and technical staff - inline with budgets and capacity plans
• Work collaboratively with offshore delivery and support teams to allocate workload and ensure high-quality deliverables that meet client expectations are achieved
• Track and analyse key performance indicators (KPIs) related to implementation and support to measure success, customer satisfaction, plus team performance, implementing any corrective actions needed
• Act as the primary point of contact for high-priority or complex technical escalations from the support or project management team, ensuring swift and effective resolution
• Develop tools and templates to streamline onboarding and project delivery processes
• Utilise delivery, support and project management tools, systems, and resources to enhance efficiency and effectiveness to scale delivery in region, continuously identifying and implementing process improvements
• Work closely with the General Manager, APAC to track and improve the profitability of the delivery vertical by optimising operational efficiency, managing costs, and leveraging data-driven strategies to enhance revenue streams
• Collaborate with engineering teams to address root cause analysis of issues, implement fixes, and uncover long-term solutions to recurring issues
• Collaborate with Sales, Product, and Customer Success teams, as well as external tech partners to ensure alignment on customer needs
  
  

What We’re Looking For

• Deep understanding of implementation and support processes, and best practices
• Exceptional project management skills and experience
• Experience managing teams and driving performance in a fast-paced, customer-centric environment
• Knowledge of front-end development (HTML, CSS, JavaScript, React, Angular, etc.) and API technologies (REST, GraphQL) to troubleshoot issues with the technical team
• Proven track record in delivery
• Exceptional resilience and ability to navigate change in a growing organisation
• Strong problem-solving skills and a positive outlook on challenges
• Ability to see challenges as opportunities for growth and improvement
• Fast and responsive communication through to resolution
• Skilled at identifying roadblocks and bottlenecks and putting action plans in place to resolve
• Ability to build and maintain strong relationships with stakeholders
• Strong analytical and problem-solving skills
• Experience working in a remote or hybrid work environment
  
  

Benefits And Company Perks

• Company Benefits:
• Super
• Health Insurance
• Life Insurance
• Friday drinks.