Divisional Support Officer

Divisional Support Officer

SNSW Grade: 5/6
Employment Type: Ongoing, Full-time
Location: Haymarket, Parramatta, or Gosford
This role sits within the Service NSW in the Enterprise Risk & Enablement Division

About the team

Enterprise Risk & Enablement (ERE) is a key function within the Service NSW providing operational expertise across a broad spectrum of areas. These include procurement, contract management, training, knowledge management, workplace health and safety (WHS), governance, compliance, risk management, Ministerial and Parliamentary services, leadership and employment programs, privacy, asset management, facilities and fleet management, and enterprise engagement.

ERE also plays a critical role in customer-focused services, including customer resolution, advocacy, payments (with a focus on outbound services), and fraud advisory and investigations.
By working closely with all divisions of Service NSW, our teams help to mitigate risk, strengthen controls within customer experiences, and continuously enhance our governance and fraud management frameworks. This ensures that we are equipped to support the evolving and increasingly complex range of products and services delivered by Service NSW.

About the role

As the Divisional Support Officer, you will play a pivotal role in providing comprehensive administrative services to the business unit. Drawing on your extensive knowledge of the unit's operations and objectives, you will help support the effective execution of its program of work, ensuring that business operations run smoothly and efficiently.

Your responsibilities will include coordinating various administrative tasks, managing schedules, organising meetings, and assisting in the preparation of reports and documentation.

Additionally, you will work closely with senior leaders, providing essential support to help them manage their day-to-day activities and facilitate decision-making processes. Your role will be key in ensuring the seamless delivery of the unit’s priorities and contributing to the overall success of the business unit.

Responsibilities

• providing a range of administrative and support services
• responding to and resolving complex enquiries and issues
• coordinating and managing records and database
• developing, implementing and monitoring office systems, procedures and methods
• gathering and collating information for, and preparing documentation and reports on business unit performance
• making recommendations to improve efficiency, cost management and service delivery
• maintaining and updating administrative practices, systems and procedures

To be successful in this role you will demonstrate:

We are looking for a highly organised and proactive individual with a strong administrative background and a keen understanding of business operations. As a Divisional Support Officer, you will be a key player in supporting the smooth functioning of the unit and assisting senior leaders in their day-to-day responsibilities.

To thrive in this role, you will have:

• Strong administrative skills with experience in managing a range of tasks such as meeting coordination, document preparation, and reporting.
• Excellent communication abilities, both written and verbal, with the capacity to liaise effectively with colleagues at all levels, including senior leadership.
• Attention to detail, ensuring all tasks are completed to a high standard and deadlines are consistently met.
• Time management skills, with the ability to prioritise and manage multiple tasks simultaneously in a fast-paced environment.
• A collaborative work style, working well within a team and across various divisions to support operational objectives.
• Experience with business systems and software, and a willingness to adapt to new technologies as needed.
• Discretion and professionalism, maintaining confidentiality and handling sensitive information appropriately.

You will be adaptable and comfortable working in a dynamic environment, with a passion for helping teams succeed and contributing to the overall objectives of the organisation. If you are an organised, resourceful, and supportive professional, we encourage you to apply and join our team.

Salary Grade 5/6, with the base salary for this role starting at $88123 base plus superannuation.

Click Here to access the Role Description. For enquiries relating to recruitment please contact Thomas Ting-Shelley via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Friday 23rd of May at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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