Insurance & Claims Administrator

About us

At CareSuper we believe that we are “Super Together”. We are a profit to member Super Fund with over 500,000 members, $53 billion in assets, offices around Australia and are passionate about doing the best we can for our members so that they can retire with confidence!

We are now seeking our next “Super Hero” to join the CareSuper team on our exciting journey as we continue to grow and demonstrate that We Truly Care.

What the role looks like

Join a collaborative and purpose-driven team where your administrative expertise supports members during life’s most important moments.

Reporting to the Team Leader, Insurance & Claims, you will:

• Provide accurate, efficient, and compassionate administrative support across end-to-end insurance and claims processes
• Coordinate and manage documentation for Death, TPD, and Income Protection claims
• Support members, beneficiaries, and other claimants by preparing and responding to enquiries in a timely and informed manner
• Ensure records are complete and maintained in line with compliance and service standards
• Liaise professionally with internal stakeholders and insurers to support smooth claim processing and member outcomes

Who Are We Looking For?

We’re seeking detail-oriented individuals who bring care, initiative, and professionalism to everything they do. You’ll thrive in this role if you have:

• Previous experience in the superannuation industry
• Sound knowledge of insurance, particularly Death, TPD, and Income Protection claims
• Strong administrative and organisational skills
• High attention to detail and accuracy in documentation
• A proactive and collaborative working style
• Experience communicating with insurers and interpreting policy details
• Ability to apply eligibility rules and business processes confidently
• Composure and professionalism when managing sensitive or complex matters
• Relevant industry or tertiary qualifications
• A commitment to learning and delivering meaningful work

What’s in it for You?

We’re excited to potentially have you as part of the CareSuper team as we grow together! Here’s what you can look forward to as a valued member of our team:

• Hybrid & Flexible work environment
• 14.5% Superannuation
• Company matching of your Superannuation Salary Sacrifice of up to 2%
• 5 weeks Annual Leave
• 16 weeks Parental leave for all eligible employees
• Holistic health & wellbeing support - Free annual flu shots, skin checks, Employee Assistance Program
• Fantastic External Employee Coaching Program and Professional Development
• Fantastic Rewards and Recognition Program, as well as employee discounts and cashback offers on a broad range of products and services

How to Apply?

Ready to take the next step? Simply submit your resume and cover letter! Please note we reserve the right to close this vacancy early if we receive a sufficient number of applications.

What Happens Next?

Rest assured, your personal information will be handled with the utmost care, in accordance with our Privacy Policy. At CareSuper, we believe that diversity and inclusion are essential to our success. We celebrate the rich tapestry of perspectives in our community, ensuring that everyone feels welcomed and valued, regardless of social or professional identity.

We are committed to making our application and interview process accessible. If you have specific requests to support your application, please speak to your dedicated talent partner during the recruitment process.