Coordinator - Member Services

About the Role:

You will help implement strategies for the retention and progression of Association members in the Australasia region. You will report to the Associate Manager - Member Services and use a hybrid work schedule.

You Will:

• Work with the Line Manager in implementing member retention and progressions strategies

• Implement marketing promotion plans to increase exam registration rates and achieve target set

• Provide supports to Association member with retention and progression activities

• First contact for member matters and works on market led campaigns to support members progression

• Contacts members by telephone and email

• Send welcome packs to new members arriving in Australia and organise new members within country

• Provide administrative support as daily activities such as data input for generating reports

• Be the focal point to collaborate with internal and external contacts

• Build relationships with relevant partners

• Maintain members and student attrition at indicated levels based on regional strategy

• Achieve defined student progression rates for the relevant markets

You Have:

• Diploma or Degree in Business Administrations, Marketing or equivalent field

• 1 year + related working experience in educational institution or professional bodies

How We Support You:

We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including healthcare, annual leave, parental leave, an employee assistance program. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

About Us:

At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.

Learn more about The Association on LinkedIn and our Career Site.

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We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.