Senior Information Technology Support Engineer

Terra Firma is a highly respected Australian business and technology consulting firm with over 25 years of experience delivering successful outcomes for our clients. We offer end-to-end business and technology consulting services across the full program lifecycle.

Our team has an average tenure of 8 years—an indicator of the passion, dedication, and satisfaction our people experience. Whether at the start of their career or seasoned professionals, our consultants are experts in their field. What truly sets us apart is our collaborative culture and genuine commitment to supporting one another in delivering high-quality client outcomes.

The Opportunity:

We’re seeking a passionate and proactive IT Support Engineer to join our internal team. In this role, you will be the go-to technical support expert for our people, providing first, second, and third-level IT support. You’ll play a vital role in supporting staff onboarding and offboarding, managing IT assets, and ensuring smooth operation of our day-to-day technology needs.

You’ll coach and assist internal teams, troubleshoot a range of technical issues, and continuously seek ways to improve our systems and infrastructure.

Key Responsibilities

• Deliver IT induction sessions for new starters and manage the offboarding process.
• Monitor internal and hosted systems to ensure optimal performance and availability.
• Maintain and configure monitoring tools and ensure proactive alerts are operational.
• Provide responsive, high-quality support and resolve service requests efficiently.
• Troubleshoot performance or application issues using logs and databases.
• Create and maintain technical documentation for virtual server, service, and network projects.
• Recommend and implement process improvements and automation opportunities.
• Manage and support IT infrastructure including Active Directory, Office365, desktops, and laptops.
• Maintain secure and reliable internal LAN, WLAN, and VoIP networks.
• Keep technical documentation up to date to reflect the current environment.

About You

You’re an experienced and self-motivated IT professional who thrives in a collaborative environment and enjoys helping people solve problems. You take initiative, adapt quickly to new technologies, and enjoy continuous learning.

To be successful in this role, you will have:

• A Bachelor’s degree in IT or a related field, or 5+ years’ experience in a similar support role.
• Strong knowledge of cloud technologies, particularly Microsoft 365 (SharePoint, Teams, Outlook, Word, PowerPoint).
• Experience with desktop support, networking, operating systems, and infrastructure technologies.
• A passion for keeping up with emerging technology and infrastructure trends.
• Experience with monitoring tools, databases, and automation.
• Ability to set up, configure, and troubleshoot desktops, laptops, and applications.
• Exposure to applications like Salesforce or Castellan is a plus.

Why Join Us?

At Terra Firma, we don’t just deliver projects—we build careers. You’ll join a supportive team, work in a dynamic environment, and have opportunities to grow and progress for the long term.

Ready to take the next step in your career? Apply now!