Senior CRM Specialist
Great Southern Bank
Date: 3 weeks ago
City: Brisbane, Queensland
Contract type: Full time
As our highly valued Senior CRM Specialist based in either Brisbane or Sydney. You will be responsible for the development and execution of the Customer Communication approach for the Credit Card and Confirmation of Payee projects ensuring customers are well supported, deepen their relationships with us and drive sustainable growth through the retention of key customer segments.
This is a 6-month max-term contract
You’ll make an impact by:
To succeed in this role, you will have:
Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:
Questions? Please contact our Talent and Experience Partner, Danielle Moore - [email protected]
At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day.
This is a 6-month max-term contract
You’ll make an impact by:
- Working collaboratively with a range of stakeholders to lead the strategy, ideation, journey mapping, and implementation or key customer communications
- Working with the Customer Experience, Product, Digital, Branch and Call Centre teams to build one to one customer journeys and contact strategies, executing campaigns that address the customer needs and motivations.
- You have the chance to be part of something different in this growing organisation. We are a bit smaller than the majors and we do things a little differently. Importantly, we want to see you grow your career and help you be at your best
To succeed in this role, you will have:
- 6+ years Customer Relationship Marketing, data driven and/or loyalty marketing experience
- Business/Marketing Degree and/similar tertiary qualifications (Desirable)
- Adobe or Salesforce experience highly (Desirable)
- Financial Services or insurance background (Highly Regarded)
Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:
- Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
- Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
- Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more!
Questions? Please contact our Talent and Experience Partner, Danielle Moore - [email protected]
At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day.
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