Head of Corporate IT

Department: Technology

Location: Sydney (Australia)

Description

About Nuix


We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix. Nuix is one of the greatest comeback Technology success stories in Australia, and we're making massive waves each day. As an ASX-listed software business with approximately 500 people across Australia, US, and EMEA, Nuix is pioneering what "good" looks like in the Australian Technology space.

Our people are fiercely passionate, love working at pace, thrive in ambiguity, think outside the box, and above all are good humans. Our impact extends beyond our day-to-day work, as we're determined to make a positive difference in the world—whether through our solutions that help top companies, governments, and agencies find the truth and combat illegal activities, or through our people who contribute both within and outside of Nuix. We are a Force For Good.

We're selective about who joins our team, and you should be too. If this resonates with you, we invite you to explore this transformative opportunity to shape our technology future.

The Role


Reporting to our GM of Platforms, who oversees both internal and external systems (including our SaaS offerings), the Head of Corporate IT will lead our internal IT function through a strategic transformation while delivering exceptional service to our global team. This key leadership role combines strategic vision with technical execution, as you'll develop and implement our internal business systems roadmap while leading a team of helpdesk support specialists and cloud/infrastructure engineers.

As a member of our technology leadership team, you'll collaborate closely with the GM of Platforms and CTO to ensure alignment between our internal technology capabilities and broader business objectives. This role demands a strategic thinker who can also roll up their sleeves to mentor and elevate the technical capabilities of their team, fostering a culture of service excellence and continuous improvement.


Key Responsibilities

Strategic Leadership and Business Alignment

• Develop, communicate, and execute a comprehensive internal business systems roadmap that anticipates future needs and aligns technology investments with organizational goals
• Partner with executive stakeholders to understand business priorities and translate them into technology initiatives that drive operational efficiency and competitive advantage
• Lead strategic IT planning processes, ensuring technology resources are optimally allocated to support business growth and innovation
• Serve as a trusted technology advisor to the business, proactively identifying opportunities to leverage technology for business improvement

Service Excellence Transformation

• Champion and build a customer-first culture within the IT team, establishing service standards, metrics, and continuous feedback mechanisms
• Implement modern service management frameworks and tools that enhance the employee experience and maximize productivity
• Develop and execute strategies to transform IT from a support function to a strategic business enabler and trusted partner
• Create and maintain strong relationships with key stakeholders across the organization, ensuring IT services are meeting their evolving needs

Technical Leadership and Execution

• Architect and deliver scalable, secure, and user-centric enterprise infrastructure (cloud, networks, servers) that enables business agility
• Drive operational excellence through implementation of best practices, automation, and continuous improvement of IT operations
• Lead the evaluation, selection, and implementation of critical business systems and tools that enhance organizational capabilities
• Ensure robust security, compliance, and governance frameworks are embedded in all technology solutions

Team Development and Capability Building

• Lead, coach, and develop a high-performing IT team, fostering a collaborative environment that encourages innovation and professional growth
• Mentor technical staff to enhance their capabilities, providing hands-on guidance where needed to elevate overall team performance
• Create career development paths and growth opportunities for team members, building a sustainable talent pipeline
• Implement modern ways of working, including agile methodologies, to improve team velocity and delivery quality

AI and Data Innovation

• Partner with our AI enablement program and internal business units to enable high-value use cases for AI adoption within internal operations
• Provide thought leadership in implementing and deploying data pipelines and AI/ML initiatives that enhance internal productivity
• Develop strategies to leverage data as a strategic asset, ensuring information is accessible, accurate, and actionable
• Build capabilities that position Nuix at the forefront of AI-enabled operations and decision-making

Project Delivery and Change Management

• Lead the delivery of complex methodologies in a fast-paced environment
• Ensure effective change management practices that maximize user adoption and minimize business disruption
• Balance competing priorities and resources to deliver maximum business value within constraints
  
  
  

Skills, Knowledge and Expertise

• Degree in Computer Science, Information Technology, or related field
• 10+ years of progressive IT leadership experience, including significant hands-on technical background and demonstrated trajectory of increasing responsibility
• Experience in high-growth, Agile, or software/SaaS-driven environments is highly desirable
• Ability to transform IT teams from reactive support functions to strategic business partners
• Strategic thinking capabilities with demonstrated experience developing and implementing technology roadmaps
• Exceptional stakeholder management skills with the ability to build relationships, influence decisions, and communicate effectively at all levels
• Deep technical expertise in cloud services (AWS, Azure), enterprise infrastructure, and modern security frameworks
• Experience leading service transformation initiatives with measurable improvements in user satisfaction
• Track record of successfully mentoring and developing technical teams, with both management and hands-on coaching abilities
• Strong understanding of modern IT service management frameworks and best practices
• Experience with enterprise tools such as O365, Cisco, Palo Alto, and relevant cloud/security platforms
• Background in implementing data and AI initiatives to enhance internal operations is desirable
• Relevant certifications such as CISSP, ITIL, PMP, or cloud architecture credentials are highly valued

Nuix Values (TRUTH)

• Take Ownership
• Resilient
• Unafraid
• Team Nuix
• Hero Our Customers

We believe in these principles and seek to weave them into the fabric of our daily work at Nuix. In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to.

Nuix Vision: Be a force for good by finding truth in a digital world.

Nuix Mission Statement: Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.

Nuix is an Equal Opportunity Employer.