Service Business Manager - West

Contribute to our mission, Technology for Life.

Reporting into the Regional Manager, the new Service Business Manager - West (“SBM”) will be based at our Perth office. The SBM is to play a crucial role in managing, maintaining, and further developing business interests and service operations of the Safety West division (WA, NT, and SA). They will role model effective team leadership that inspires and ensures ongoing high-quality outcomes for customers. Key responsibilities include:

• Lead and drive a positive, high-performing Safety Service team in WA, NT, and SA;
• Identify, develop, and optimise business opportunities in partnership with the Sales team;
• Guide and enable sales activities of local team members to drive ongoing business expansion;
• Conduct regular business and contract reviews with customers;
• Maintain and accurate and up to date CRM Install Base and utilise CRM data to enhance profitability;
• Effective and efficient management of financial, physical, and employee resources;
• Represent, lead, and report on operations and business interests within the region;
• Apply a compliance focused mindset across all operations, and;
• Always ensure a safety-first approach.

The ideal candidate will be equipped with the following attributes:

• Diploma or Certificate in Business Management;
• Diploma or Certificate in Engineering (Mechanical / Electronic), or a related field;
• 4+ years’ experience in a similar technical service team leadership role or equivalent;
• Well versed with managing operations across multiple States/Territories;
• Commercial acumen, customer focus, and knowledge of pricing, quoting, and discounting;
• Ability to develop detailed knowledge of Draeger Safety products, services, and their application;
• Proficiency with Microsoft Office tools and CRM applications;
• Adaptability and readiness to handle multiple, changing priorities in a fast-paced environment;
• Team player with a positive attitude and willingness to learn;
• Exemplary understanding of compliance rules, with a proactive mindset and the ability to act as a role model in upholding and promoting compliance standards;
• Excellent analytical, problem-solving, influencing, negotiating, facilitation, interpersonal, and written / verbal communication skills, and;
• Willingness to travel interstate on a regular basis.

Make a difference – and be rewarded accordingly.

• Global, trusted company operating since 1889;
• Well established brand and reputation to reinforce your efforts;
• Feel great about being a part of work that truly helps communities;
• Flat structure and open doors, giving you access to all leaders;
• Unique, inclusive, supportive, respected, and proud culture;
• Genuine professional development opportunities;
• Excellent and thorough on the job training;
• Attractive remuneration package and annual bonus reviewed annually;
• Salary sacrificing options;
• Benefits, discounts, and Star Awards;
• Health and wellbeing partner offers and support throughout the career lifecycle;
• Recognition and service programs and birthday vouchers;
• Employee Assistance Program for you, and your family, and;
• More that you would expect from a global leader.

We are passionate about everything we do. And we do it for Life.

Draeger creates technology and solutions to protect everyone’s great asset: their life. From hospitals to heavy industry, mining and fire rescue, people around the world rely on our products: state-of-the-art technology that combines real engineering with the digital future.

With their heart and soul, our employees are paramount to our success in protecting lives in the community. Our corporate culture is underpinned by authenticity and guided by the pillars of trust, respect, and social responsibility. The work we do provides all our employees with pride and a sense of deep purpose that is rare to find.

Draeger is an Equal Opportunity Employer. We welcome applications from all people regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, or social status.

Read more about having a career – not just a job – at Draeger by viewing our Careers page: https://www.draeger.com/en_aunz/Career

Applicants must demonstrate the right to work in Australia or New Zealand.

No agency assistance is required.