Control Centre Operator

Transdev Queensland is currently looking for a permanent, full-time Operations Control Centre Operator (OCC Operator) to join our Operations team at our depot located in Capalaba.

Your day might include:

• Managing network disruptions, Driver roster changes, incidents and vehicle breakdowns
• Providing information to our Drivers about service conditions and problems on the network
• Providing timely support in managing emergencies and incidents
• Ensuring bus services are delivered in accordance with the network service plan
• Updating the relevant event logs if there is late running, a cancelled service or motor vehicle accident
• Ensuring compliance with reportable incidents
• Understanding the fatigue requirements of the National Heavy Vehicle Regulations and answering any queries about the current enterprise agreement
  
  

What you bring:

• Good IT skills and the ability to navigate systems
• Strong written and verbal communication skills, particularly face to face and over the radio to support our Drivers
• The ability to work effectively autonomously and part of a team
• A commitment to safety and role modelling “Safety first” in everything we do
• A high level of resilience and patience to work through various issues
• The ability to remain calm under pressure and manage conflicting priorities
• A sound knowledge of the Redlands network and rail replacement routes
• An eye for detail, and well-developed problem-solving skills
• Ability to deal with sensitive information in a confidential manner
• Availability to work a roster including weekends as required
• Full Australian working rights (an Australian citizen or permanent resident)
  
  

We offer:

• A supportive, well-established, and experienced team
• Weekly pay cycle
• Paid parental leave
• Access to discounted private health insurance, the Maxxia Rewards Program and gym subsidy program
• An Employee Assistance Program
• Onsite employee events
  
  

About Transdev

Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable and innovative solutions that serve the common good.

Because we are people serving people, our 100,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.

Transdev celebrates diversity and equal opportunities. We are committed to creating an inclusive environment for all employees, regardless of race, gender, Indigenous status, age, religion, sexual orientation, disability, veteran status, or any other protected status. We want to reflect the diversity of the communities we serve and strongly encourage applications from individuals from all backgrounds and communities.

How to apply?

If you’re passionate about what you do, and ready to take on the challenges and opportunities that come with working for a global public transport and mobility organisation, we’d love to hear from you by clicking Apply now.

To request a reasonable adjustment at any stage during the recruitment process please contact [email protected].