Head of Service Delivery

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.

Your New Role

In the role of Head of Service Delivery, you will know the competitive environment in which we operate, understand the needs of employers, advisers and members and develop insights from their interactions with the Fund that ensure we deliver on our trusted reputation while also achieving member growth and retention.

Reporting to the Chief Member Officer, the Head of Service Delivery will design and lead a competitive service offering to Workplaces, Partnership stakeholders and deliver Member Resolutions.

Key duties include but are not limited to:

• Responsible for the evolution of the Fund's workplace partnership services, education and distribution channels that are competitive, scalable and cost effective.
• Oversee performance at a portfolio level, to inform prioritisation, achieve maximum growth, and ensure sustainability in terms of application of capital and operational expenditure.
• Motivate and inspire the team and suppliers by demonstrating commitment to the Fund's values, decision pillars and leadership principles.
• Hire and develop a high performing, diverse and engaged team who will support the successful delivery of the Fund's strategic ambitions, and are innovative, resilient and equipped to deal with ambiguity.
• Develop and nurture key external relationships with employers, unions, industry bodies to actively promote and where required manage the fund's service and education expectations, and to represent the needs of our members.
• Drive evidence-based decision making - including appropriate and simple metrics that provide solid data for informed decision making, such as business strategy alignment, cost/benefit, and cost/quality/risk.
• Ensure relevant legislative and organisational requirements are met; keep up to date on all key changes to relevant regulations.

What you'll need

• Extensive experience in service delivery and service improvement preferably in a superannuation environment
• Experience leading multifunctional teams in a workplace or operations is highly regarded.
• Excellent communication and influencing skills.

Life at AustralianSuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What's Next

Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.

Australian or New Zealand citizenship or Australian permanent residency status is required.

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Agencies please note: this vacancy is being managed directly by AustralianSuper's Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.