Claims Disputes Specialist - WHV's welcome to apply!
Randstad Australia
Date: 3 weeks ago
City: Melbourne, Victoria
Contract type: Contractor
6 Month Contract Position - WHV's are welcome to apply!
This is your opportunity to join a Global Insurance company with a great team culture and state of the art facilities!
As a Claims Disputes Specialist, your main responsibility will be to investigate and resolve complaints between customers and the business. You will be responsible for obtaining a comprehensive understanding of complaints and record issues and outcomes sought. Experience within financial services disputes resolution or experience in insurance claims is highly desirable.
Key Responsibilities
Working hours: Mon-Fri 8.30am-5pm
WFH: This role is a hybrid position, working 3 days a week in the city.
Benefits
If you're interested in this exciting opportunity, please submit your application or contact Chris Harrison at [email protected] for a confidential discussion.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
This is your opportunity to join a Global Insurance company with a great team culture and state of the art facilities!
As a Claims Disputes Specialist, your main responsibility will be to investigate and resolve complaints between customers and the business. You will be responsible for obtaining a comprehensive understanding of complaints and record issues and outcomes sought. Experience within financial services disputes resolution or experience in insurance claims is highly desirable.
Key Responsibilities
- Investigate and resolve customer disputes in accordance with established procedures, guidelines and principles.
- Mitigate risk and follow all compliance measures in order to effectively resolve issues, escalating where necessary.
- Communicate outcomes and updates in a timely manner to internal stakeholders and customers.
- Maintain a high degree of professionalism at all times.
- Experience within a disputes or complaints resolution role within financial services or experience in an insurance claims role is highly desirable.
- Able to apply a skeptical mindset in approaching different matters and challenge accepted practice.
- The flexibility to approach scenarios from different points of view.
- Strong ability to analyse and interpret complex information.
- A general understanding of the law and legislation around insurance would be beneficial.
- Excellent written and verbal communication skills.
Working hours: Mon-Fri 8.30am-5pm
WFH: This role is a hybrid position, working 3 days a week in the city.
Benefits
- Excellent team culture, social events and supportive management.
- $39.20 per hour + superannuation.
- Ongoing support to help you succeed in your new role and grow your career.
- Enjoy the convenience of working in the heart of the CBD close to all public transport.
- Full-time hours, business hours Mon-Fri.
- A 6-month assignment with potential for future opportunities.
If you're interested in this exciting opportunity, please submit your application or contact Chris Harrison at [email protected] for a confidential discussion.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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