MACC Liaison Manager
Allianz Australia
Date: 1 day ago
City: Darwin, Northern Territory
Contract type: Full time
MACC Liason Manager – Personal Injury – Darwin
At TIO, our strength lies in our deep understanding of the unique conditions faced in the Territory year after year, from floods to cyclones and everything in between. We provide a comprehensive range of insurance products for both personal and business needs, including home, motor, marine, business, and workers' compensation.
Proudly employing Territorians, our local claims team and contact centre are ready when our customers need us most. As a division of Allianz Australia Insurance Limited, a member of the global Allianz Group, TIO is backed by one of Australia’s largest general insurers.
Join us. We’re for Territorians.
About The Role
At TIO, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.
Join us. We’re for Territorians.
At TIO, our strength lies in our deep understanding of the unique conditions faced in the Territory year after year, from floods to cyclones and everything in between. We provide a comprehensive range of insurance products for both personal and business needs, including home, motor, marine, business, and workers' compensation.
Proudly employing Territorians, our local claims team and contact centre are ready when our customers need us most. As a division of Allianz Australia Insurance Limited, a member of the global Allianz Group, TIO is backed by one of Australia’s largest general insurers.
Join us. We’re for Territorians.
About The Role
- Fosters strong, respectful communication between Allianz and key stakeholders, including the MACC Commissioner and government representatives, ensuring clarity and timeliness.
- Collaboratively prepares high-quality written materials, such as memorandums and reports, in consultation with leadership and aligned with MACC values and voice.
- Guides the coordination and delivery of essential documentation, supporting teams to meet deadlines and maintain excellence in presentation and detail.
- Leads with empathy and care in responding to sensitive matters such as complaints and media inquiries, ensuring thoughtful stakeholder engagement and resolution.
- Nurtures a positive, inclusive communication culture by role modeling emotional intelligence, supporting strong governance, and engaging teams in key decisions.
- Brings a collaborative approach to communication and case management, drawing on claims experience to navigate complexity, build trust, and support fair, timely outcomes.
- Communicates with warmth and clarity, using strong written, verbal, and presentation skills to connect, influence, and inform with impact.
- Cultivates authentic, trust-based relationships across teams, government bodies, regulators, and service partners through collaboration and respect.
- Uses critical thinking and intuition to interpret data, navigate complexity, and independently deliver outcomes aligned with shared goals.
- Grounded in strong academic and technical foundations, with deep understanding of legislative frameworks, systems, and tools to support effective decision-making.
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
- For more details about our benefits, visit the Allianz Careers site.
At TIO, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.
Join us. We’re for Territorians.
See more jobs in Darwin, Northern Territory