Customer Service Officer

About MEGT

At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982!

Our purpose is to inspire individuals and empower businesses and communities to create life changing opportunities through lifelong learning and meaningful employment for all.

The MEGT Difference

Benefits

We’re proud to be certified as a Great Place to Work and understand the importance of work life balance. Here are some of our meaningful benefits to support you and your career at MEGT:

• Flexible working arrangements
• 14 weeks paid parental leave
• Generous leave entitlements, including 3 paid Christmas close-down days
• Exclusive discounts on private health insurance (HCF, Bupa, Medibank)
• Corporate travel rates for personal use
• Option to buy or cash out annual leave
• Salary packaging available (non-PBI)
• Ongoing development with study support
• Employee Assistance Program (includes Nurse on Call)
• Retail and entertainment discounts
• Pro-rata long service leave after 7 years
  
  

The Opportunity

Based from Lambton, you’ll be part of a united, fun, and close-knit team delivering exceptional service to both internal and external customers. Your savvy approach will shine as you manage inbound calls, emails, and administrative support, ensuring contracts are processed efficiently and assisting field staff to thrive in their roles.

This dynamic position lets you collaborate with stakeholders, solve challenges, and strengthen MEGT’s reputation by fostering strong relationships and delivering outstanding outcomes.

Key Responsibilities

• Deliver outstanding customer service over the phone and via email.
• Assist with Training Contracts, incentive claims, support loan applications, and related documentation.
• Address and follow up customer enquiries within service standards.
• Maintain and update customer records accurately.
• Support customers with completing program-related forms.
  
  

About You

You will be a driven, motivated and passionate professional with a background in administration, sales support or customer service including:

• Excellent communication and interpersonal skills via both phone and email
• Ability to build relationships with various internal and external stakeholders
• Accurate and efficient date entry skills with a high attention to detail
• High computer literacy across various software
• Demonstrated ability to interpret and analyse information
• Proven experience in meeting set KPIs and customer service standards
• Strong initiative and ability to self manage workloads
  
  

MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm as we have zero tolerance of racism, discrimination, harm, or abuse. The successful applicant will be required to undertake pre-employment checks which includes a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications.

The MEGT Commitment

At MEGT, people are at the heart of everything we do, and we believe that investing in our people drives our success.

Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.

We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We encourage applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups, to find their ME with MEGT. Learn more about our commitment here.

How To Apply

Ready to find your ME with MEGT? Click ‘Apply’ to submit your application.

If you need support with your application, would prefer to apply in another format, require assistance in applying or have questions about the role, please contact our Talent Acquisition Team at [email protected] or call 1300 634 863.