Guest Services Agent - Full Time Lancemore Mansion Hotel Werribee Park
Lancemore Hotel Group
Date: 2 days ago
City: Werribee, Victoria
Contract type: Full time
- Full Time, Permanent Position
- You will get to work with a great team of people
- Supportive leadership committed to developing their people
About The Role
As a Guest Service Agent, you will be the first point of contact for our guests, ensuring a warm and seamless experience from check-in to check-out. Your responsibilities will include:
- Providing exceptional customer service and hospitality
- Managing guest check ins and check outs efficiently
- Assisting guests with luggage upon arrival and departure
- Responding to guest inquiries and requests in a professional and timely manner
- Handling reservations, payments, and general front office administration
To excel in this role, you will be:
- Passionate about hospitality and creating memorable guest experiences A strong communicator with a warm, professional demeanor
- Well-presented and confident in a guest-facing role
- A team player who loves a fast-paced environment
- Experienced in front office administration, reservations, or cash handling (preferred but not essential)
- Tech-savvy with strong administrative skills
- Passionate in all areas of front office and provide highest level of customer service
Founded in 1986, The Lancemore Group is a leading Australian boutique hotel brand, renowned for our award-winning accommodation, conferences, weddings, restaurants, and wellness spas. As a family-owned business, we combine the expertise of a large company with the heart of a family.
Why join us?
- Career growth and development opportunities
- A supportive, high-performing workplace culture
- Generous staff discounts and company-wide incentives
- Social team events and activities
Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth
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