Emergency Department Reception (EDR) Clerk

Ballarat Central, VIC, AU, 3350

Be the Calm in the Chaos – Join Our Emergency Department Team

Part-Time Emergency Department Reception (EDR) Clerk | 24 Hours per Week

Are you calm under pressure, highly organised, and passionate about helping others? If so, we have an exciting opportunity for you.

Grampians Health is seeking a dedicated Part-Time Reception Clerk to support our fast-paced Emergency Department team. This 24-hour-per-week role places you at the front line of patient care—welcoming and assisting individuals and families during some of their most vulnerable moments.

As the first point of contact, your presence sets the tone. Your professionalism, empathy, and attention to detail will ensure patients receive not only accurate support but also genuine compassion during high-stress situations.

Key Responsibilities include (but are not limited to):
• Registration and admission of Emergency Department patients

• Accurate and timely data entry into clinical and administrative systems
• Supporting clinical teams with efficient and reliable administrative assistance

What We’re Looking For:
• Exceptional customer service and interpersonal skills

• Strong attention to detail in data entry and record management
• Ability to stay composed and organised in a busy, high-pressure environment
• High-level computer literacy and proficiency across various software systems
• Minimum keyboard speed of 40 WPM
• Previous experience in a hospital or similar healthcare setting (desirable but not essential)

This is more than just a reception role—it's a chance to make a real difference in people’s lives when they need it most.

Join Grampians Health and be part of a passionate team committed to delivering exceptional care. Apply now and bring your calm, capable presence to where it matters most.

Interested?

if you wish to discuss the role prior to applying, contact Lisa Macpherson, Emergency Department Administration Manager on 03 5320 4534 for a confidential discussion.

If you are currently employed at Grampians Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the Intranet before applying

We're actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled.

About Grampians Health
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell.

Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

Culture & Benefits

At Grampians Health, we recognise our staff are our greatest asset. We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.

• Flexible work arrangements and purchase leave opportunities
• Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
• Access to Staff Fitness program
• Staff rewards and recognition programs

Ballarat Region

Ballarat is the largest centre in Western Victoria and the state’s fastest growing inland city. Dubbed Australia’s most liveable city in 2020, Ballarat is home to first class education, fine dining and boutique shopping. Uniquely located within easy access to Melbourne, Geelong, Bendigo and the Western district, Ballarat is blessed with some of Australia’s most significant heritage buildings and natural landscapes. To learn more about Ballarat click here - Visit Ballarat

Further Information
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.