Teleguide Nursing Support Worker (Non Clinical/Non Nursing)

Ballarat Central, VIC, AU, 3350

$29.57 per hour + salary packaging | Teleguide Nursing Support Worker (Non Clinical/Non Nursing)

Permanent Part Time | 24 hours per week

About the Role
This unique opportunity offers the chance to support vulnerable patients from the comfort of their homes. You'll grow your healthcare knowledge while making a genuine impact. Ideal for someone empathetic, tech savvy, and ready to work in a collaborative team environment.

In this role, you’ll support patients with complex health needs remotely, using regular phone calls to build rapport and improve outcomes. You’ll work closely with Health Coaches and other care providers to identify early signs of deterioration and help reduce unnecessary hospital visits. This is a chance to contribute to a proactive healthcare model while developing valuable communication and support skills.

Key Responsibilities

• Call patients regularly to monitor well being
• Report health changes and escalate as needed
• Schedule and coordinate appointments and referrals
• Provide a respectful, inclusive phone experience
• Manage clerical tasks and documentation
• Work independently and with the broader care team

Skills & Experience

• Customer service or call centre background
• Comfortable with Microsoft Office and phone systems
• Able to work autonomously and adapt quickly
• Experience in aged care, disability or emergency health (advantageous)
• Cultural awareness and non-judgemental communication

Interested?

if you wish to discuss the role prior to applying, contact Pheona Griffith on 0409 351 067 for a confidential discussion.

If you are currently employed at Grampians Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the Intranet before applying

We're actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled.

About Grampians Health
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

Culture & Benefits

• Flexible work arrangements and purchase leave opportunities
• Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
• Access to Staff Fitness program
• Staff rewards and recognition programs

Ballarat Region
Ballarat is the largest centre in Western Victoria and the state’s fastest growing inland city. Dubbed Australia’s most liveable city in 2020, Ballarat is home to first class education, fine dining and boutique shopping. Uniquely located within easy access to Melbourne, Geelong, Bendigo and the Western district, Ballarat is blessed with some of Australia’s most significant heritage buildings and natural landscapes. To learn more about Ballarat click here - Visit Ballarat

Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.