Event Delivery Manager Events and Exhibitions - Casual

Event Delivery Manager Events and Exhibitions - Casual

Are you an Event Operations Enthusiast? We are looking for exceptional individuals to take the next step in their career! As an Event Delivery Manager, you will play a vital role in the seamless delivery of events across the venue. Whether it's a high-profile business conference, a bustling exhibition, or a sold-out theatre production - you'll be the key link between our clients, contractors, and internal departments, ensuring every detail is executed to the highest standard.

You'll manage event operations on the ground, provide strong leadership to casual and operational staff and ensure our world-class venue delivers on every promise.

About the job

Reporting to the Operations Manager, the Event Delivery Manager is responsible for the on-the-ground coordination and execution of events within the convention centre. This role ensures seamless event delivery through operational oversight, effective team leadership, and a strong commitment to safety, client satisfaction, and service excellence. The Event Delivery Manager acts as the primary liaison between internal departments and clients during live events, ensuring operational standards are maintained and the client's experience exceeds expectations.

This role demands a naturally energetic and flexible individual with a "Can-do" attitude who is accustomed to working in a fast-paced events environment and has proven capacity to work well under pressure and to strict rolling timelines. The successful applicant will also require the capacity to deal effectively with multiple tasks and competing demands.

Key Responsibilities

Event Coordination & Delivery

• Oversee the setup, execution, and pack-down of events, ensuring all requirements are delivered as per the event plan.
• Act as the venue's key contact for clients and suppliers during event delivery.
• Coordinate with departments including F&B, AV, housekeeping, and security to ensure service excellence.
• Troubleshoot and resolve operational issues during live events quickly and professionally.

Team Leadership

• Lead and direct event delivery staff and casual team members during events.
• Provide coaching and performance feedback in real time.
• Ensure all team members adhere to SOPs and maintain a professional appearance and attitude.

Client & Stakeholder Management

• Build and maintain positive working relationships with clients, exhibitors, suppliers, and internal stakeholders.
• Represent the convention centre professionally and ensure client satisfaction during events.
• Conduct pre-event briefings and post-event debriefs when required.

Health, Safety & Compliance

• Ensure all events are delivered in compliance with WHS legislation, venue policies, and risk management protocols.
• Conduct safety checks and support emergency response procedures where necessary.
• Complete incident and hazard reports in accordance with company policy.

Venue Standards & Asset Management

• Maintain cleanliness, safety, and presentation of all event spaces.
• Report and follow up on any damage, maintenance needs, or safety issues.

Selection Criteria

Essential

• Proven experience in events, hospitality, theatre, or convention centre operations.
• Strong leadership skills with experience managing teams in a fast-paced environment.
• Excellent interpersonal and communication skills.
• Calm under pressure with strong problem-solving abilities.
• Available to work flexible hours, including nights, weekends, and public holidays.

Desirable

• Experience in exhibitions, live entertainment, or large-scale events.
• Formal qualifications in Event Management, Hospitality, or similar.
• First Aid, RSA, or Fire Warden certification.
• A Construction White Card

Working Relationships

• Reports directly to: Event Operations Manager - Events & Exhibitions
• Supervises: Event Delivery staff, casuals, and contractors
• Works closely with: F&B, Retail, AV, Sales, Security, Housekeeping, and Clients

Why Join PCEC?

• Be part of a highly respected events team delivering world-class experiences.
• Work in a landmark venue in the heart of Perth.
• Flexible shifts and great team culture.
• Opportunities for growth and development in the events industry.
• We offer an encouraging work environment and the opportunity to expand your horizons and advance your career in the events industry.

A little bit about us…

PCEC, a member of the Downer Group.

The Perth Convention and Exhibition Centre is Western Australia's premier event destination which is home to some of Perth's most exclusive gala dinners and events, large scale conferences to small boardroom meetings, corporate events, exciting exhibitions, weddings and theatre performances.

Through the innovative fusion of space, catering, technology and design, PCEC provides an unequalled range of meeting possibilities optimally suited to promoting positive interactions between business, industry and community.

With an estimated 900,000 people attending one (or more) of the 600 plus events conducted at Perth Convention and Exhibition Centre each year, it's no surprise PCEC is Perth's premier business event destination.

If you are looking to make a positive career move, PCEC is an excellent choice for you.

PCEC is an Equal Opportunity Employer and encourages Indigenous Australians to apply.

Desired Skills and Experience

Reporting to the Operations Manager, the Event Delivery Manager is responsible for the on-the-ground coordination and execution of events within the convention centre. This role ensures seamless event delivery through operational oversight, effective team leadership, and a strong commitment to safety, client satisfaction, and service excellence. The Event Delivery Manager acts as the primary liaison between internal departments and clients during live events, ensuring operational standards are maintained and the client's experience exceeds expectations.

This role demands a naturally energetic and flexible individual with a "Can-do" attitude who is accustomed to working in a fast-paced events environment and has proven capacity to work well under pressure and to strict rolling timelines. The successful applicant will also require the capacity to deal effectively with multiple tasks and competing demands.