Associate, GTS Client Services
Westpac Institutional Bank
Date: 3 days ago
City: Canberra, Australian Capital Territory
Contract type: Full time
Job Description
Create your best future and join Westpac as an Associate, GTS Client Services.
This is a parental leave cover role for a 12-month period.
What’s the role?
As an Associate in the GTS Client Services team, you will be the go-to person for our clients, ensuring they get top-notch service and support, handling everything from resolving queries to collaborating with internal teams to ensure successful outcomes. You'll act as the primary contact for escalations and complex matters, ensuring timely and competent responses. You will also contribute to process improvements and support clients outside your portfolio when needed.
You can be based in either Sydney, Melbourne, Brisbane, or Canberra!
What do I need?
We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
To get started, simply click on the APPLY or APPLY NOW button
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .
Create your best future and join Westpac as an Associate, GTS Client Services.
This is a parental leave cover role for a 12-month period.
What’s the role?
As an Associate in the GTS Client Services team, you will be the go-to person for our clients, ensuring they get top-notch service and support, handling everything from resolving queries to collaborating with internal teams to ensure successful outcomes. You'll act as the primary contact for escalations and complex matters, ensuring timely and competent responses. You will also contribute to process improvements and support clients outside your portfolio when needed.
You can be based in either Sydney, Melbourne, Brisbane, or Canberra!
What do I need?
- An understanding of corporate credit, loan structuring and documentation for institutional customers.
- Proven origination and pitch management experience.
- Problem-solving skills to handle client queries efficiently.
- An outcome driven mindset and a proactive approach to anticipate and address client needs.
- Great communication skills to liaise with clients and internal teams.
We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives
To get started, simply click on the APPLY or APPLY NOW button
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .