General Manager

General Manager - Customer and Commercial

• Melbourne or Sydney based
• Executive Remuneration Package
• Career Progression Opportunitiies

The Company

Our client is seeking an exceptional leader to join their team as a General Manager - Customer and Commercial. As a key member of the executive team, you will be responsible for driving business growth, developing and executing strategies to enhance customer satisfaction, and leading cross-functional teams to achieve operational excellence. This is a unique opportunity to join a dynamic organization and make a meaningful impact on the company's success.

Key Responsibilities

Commercial Growth Strategy

Design and execute data-driven commercial strategies to support revenue growth, identify and develop new markets, customer segments, and revenue streams.

Business Development & Strategic Growth

Lead major commercial deals, partnerships and bids. Drive pipeline management and revenue forecasting, evaluate and execute growth opportunities including product innovation and market expansion initiatives.

Financial Performance & Commercial Reporting

Own revenue, gross margin, and profitability outcomes, including forecasting and performance analysis, set and meet budgets, develop and maintain commercial dashboards and KPIs.

Cross-functional Leadership & Alignment

Collaborate with internal functions to ensure alignment while influencing product and service development based on insights. Establish, lead and develop a high-performing BD team.

Client & Partner Engagement

Build and manage senior relationships with key clients, industry stakeholders, and partners. Represent the company in industry forums and deliver a consistent and compelling customer value proposition.

The Successful General Manager will bring:

• Relevant tertiary qualifications
• 10+ years of experience in a senior leadership role, preferably in a high growth customer-facing or commercial environment
• Proven success in driving business growth, improving customer satisfaction, and leading cross-functional teams
• A proven track record of delivering business growth and improving customer satisfaction
• Strong commercial acumen, with expertise in market analysis, competitive intelligence, and pricing strategies
• Excellent leadership and communication skills, with the ability to motivate and inspire high-performing teams
• Strategic thinking, with experience in developing and implementing business plans, and measuring results
• Strong analytical and problem-solving skills, with the ability to interpret data and drive insights-driven decision-making
• Ability to build and maintain strong relationships with key stakeholders, including customers, partners, and internal teams

In an ideal world, they will also bring experience in a relevant industry, familiarity with CRM systems/data analytics tools and a sense of innovative curiosity.

The role will also require regular travel - up to 20% of your time.

If you are a results-driven leader with a passion for growth, we encourage you to apply for this exciting opportunity by using the links on this site. If you use LinkedIn to apply, please ensure your account settings allow a complete profile to be uploaded.

Feel free to call Suzanne Whitmarsh should you have any questions on 0418 456 660.