Team Coordinator

• $99,683 + super + NFP salary packaging benefits
• Permanent Full Time Contract
• Location: Larrakia (Darwin) NT 0812
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us Your Opportunity As a key leadership position within the Integrated Homelessness Supported Accommodation Program (IHSAP), the Team Coordinator role is crucial to delivering responsive and compassionate services for individuals experiencing homelessness or at risk of rough sleeping in Darwin. This includes supporting visitors with no stable accommodation and long-term residents facing chronic homelessness. This is an on-site position and working closely with the Program Manager, the Team Coordinator provides frontline leadership, guidance to staff, and strategic support to ensure the delivery of high-quality, person-centred services. The role contributes to the ongoing development of Mission Australia’s programs, aligning service delivery with both contract requirements and community needs, while upholding the organisation’s core values and mission We welcome and encourage Aboriginal and Torres Strait Islander people to apply. Your Key Responsibilities

• Support the Program Manager to lead, motivate and coach team members, nuturing a high-performing, collaborative, and client-focused team environment.
• Work directly with clients to develop and implement care plans tailored to their individual needs, ensuring positive and sustainable outcomes.
• Undertake comprehensive intake and assessment processes, including the completion of service application forms and required documentation.
• Guide and support staff in inducting clients into the service, covering expectations, financial arrangements, property details, and available facilities.
• Represent the service at housing and homelessness sector meetings, building and maintaining partnerships with relevant community organisations.
• Ensure accurate, timely, and professional recordkeeping, including maintaining up-to-date client case files and service compliance documentation.
• Mentor and support team members through regular feedback, coaching, and professional development, enhancing staff capabilities and service quality.

Requirements for Success

• Relevant degree or associate diploma in social work, community services, or a related field.
• Demonstrated experience working with vulnerable populations, including individuals and families experiencing homelessness and complex needs.
• Proven ability to supervise staff, support their professional development, and coordinate team activities in line with service standards.
• Strong background in case management, including intake, risk assessment, safety planning, and advocacy for clients facing multifaceted challenges.
• High-level communication, administrative, and computer skills, with the ability to manage accurate records and support complex service operations.
• Demonstrated capacity to build effective internal and external relationships, including networking within the community sector.
• Advanced problem-solving, time management, and decision-making skills, with the ability to navigate competing priorities in a dynamic service environment.
• Full driver licence with no restrictions is required.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people Our Culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia If you live with disability and require support to submit your application, please email [email protected] We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected] Your Benefits To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax
• Free external, confidential counselling
• Volunteering opportunities
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.