Network Analyst

Networks Specialist

About our client:

Our client is a well known and prestigious State Government agency responsible for the safety and well-being of its residents.

Employees enjoy access to cutting-edge resources, continuous learning and development programs, and a collaborative environment that fosters creativity and career growth. Our client’s commitment to diversity and inclusion ensures a welcoming workplace for all. Additionally, the company’s focus on sustainability and social responsibility allows employees to contribute to meaningful global initiatives.

About the Role:

This role is pivotal in maintaining the integrity, reliability, and efficiency of NSWPF’s voice and data communications network. As a key technical resource, the position delivers crucial operational support, proactive troubleshooting, and strategic maintenance to ensure seamless connectivity and optimal system performance. By swiftly addressing issues and implementing preventative measures, this role helps minimise downtime, safeguard critical communications, and uphold productivity for Department personnel and internal teams. Through expert problem-solving and technical oversight, it plays an essential role in sustaining a secure and high-functioning communication infrastructure.

Key Accountabilities:

• First-Level Network Support: Assist users with troubleshooting and resolving connectivity issues.
• Cisco VOIP Systems Maintenance: Maintain and support Cisco VOIP phones and associated systems, including Call Manager, Contact Centre Express, Unity, and VCS.
• Network Monitoring and Analysis: Conduct network monitoring and analysis, identifying and addressing potential performance concerns.
• Cisco Configuration: Configure Cisco switches and routers to ensure optimal network functionality.
• Technical Assistance for Conferencing Solutions: Deliver technical assistance for audio/video conferencing solutions.
• Wi-Fi Connectivity Support: Address Wi-Fi connectivity challenges across Cisco and Aruba infrastructure.
• Advanced Networking Solutions: Support advanced networking solutions, including Cisco ACI, SD-WAN, Cisco ISE, Catalyst Centre, and F5 Load Balancers.
• Technical Guidance: Provide technical guidance to Field Support teams and Engineers.
• Vendor Coordination: Coordinate with vendors to resolve issues efficiently.
• Hardware and Firmware Troubleshooting: Diagnose and troubleshoot Cisco hardware and firmware-related concerns.
• Cabling Fault Identification: Identify cabling faults and coordinate repairs with approved cabling contractors.
• Standard Setup Procedures: Implement standard setup procedures for network and ICT systems in alignment with SLAs, policies, and guidelines.
• Network Performance Monitoring: Monitor network performance, assisting in the identification of faults and suggesting improvement strategies.
• Documentation Efforts: Contribute to documentation efforts, maintaining technical reference materials for ICT support teams.
• After-Hours Support: Participate in a rotational roster providing after-hours on-call support.

Skills & Personal Attributes:

• Effective Communication Skills: Demonstrated ability through strong communication skills to connect with people of all levels and technical backgrounds. Ability to clearly explain project goals, tasks, responsibilities, expectations, and feedback throughout the entire lifecycle.
• Team Player: Demonstrated ability to work well with others in and outside of their immediate team across the organisation.
• Influence and Negotiate: Gain consensus and commitment through effective communication, negotiation, and conflict resolution techniques, ensuring alignment with organisational objectives and fostering a collaborative environment.
• Display Resilience and Courage: Stay calm and act constructively in highly pressured and unpredictable environments. Give frank, honest advice in the face of strong, contrary views. Develop effective strategies and show decisiveness in dealing with emotionally charged situations, difficult and controversial issues.
• Plan and Prioritise: Create a detailed plan to achieve priority outcomes, remaining flexible and responsive to changing circumstances. Anticipate obstacles, adapt strategies as needed, and implement contingency plans to ensure success.
• Technology Proficiency: Utilise available technologies adeptly to maximise efficiency and effectiveness. Stay updated on emerging trends and implement best practices for seamless integration, ensuring optimal outcomes.

What's on Offer?

This contract is available for an initial 12 month contract with likely extensions. Located in Parramatta, Sydney, this role offers a hybrid working arrangement.

How to Apply:

Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. Please note that you will be required to complete selection criteria to complete your application for this role.

Call Farbar Siddiq on 0489 922 211 or email [email protected] for any further information.

Candidates will need to be willing to undergo pre-employment screening checks which may include ID and work rights, security clearance verification, and any other client-requested checks