Homelessness Early Intervention Case Manager

Make a Difference in Homelessness Prevention

The Salvation Army Australia's Homelessness Stream provides high-quality, person-centred services to people at risk of or experiencing homelessness. We support adults and families, including accompanying children, with accommodation, case management, outreach support, financial assistance, and referrals to specialist services.

Join our team!

We’re looking for an Early Intervention Case Manager who is passionate about social justice and homelessness prevention, and experienced in providing intensive, ongoing case management support to individuals and families with high and complex needs. In this vital role, you’ll offer immediate and tailored assistance to help sustain tenancies, prevent homelessness, and build lasting community connections that ensure ongoing support and stability.

If you’re passionate about creating positive change and empowering others, we’d love to hear from you!

Responsibilities will include:

• Provide client-centred case management for individuals and families at risk of homelessness.
• Deliver early intervention to sustain housing, support transitions, or facilitate rapid rehousing.
• Collaborate with Homelessness Assertive Outreach Teams to support at-risk individuals.
• Develop homelessness awareness resources and integrate them into community initiatives.
• Build partnerships with local businesses, schools, and community organisations.
• Represent the service at community events, outreach hubs, and stakeholder meetings.
• Maintain strong relationships with partners to enhance service delivery.

You will have

• Tertiary qualifications in community services, social work, or a related field (minimum Diploma level)
• Experience in case management or within the homelessness sector (highly desirable)
• Sound understanding of Trauma-Informed Practice and homelessness, including the systemic and individual factors that contribute to housing instability.
• Demonstrated ability to effectively engage with individuals and families at risk of or experiencing homelessness.
• Strong advocacy skills, with the ability to represent and support clients in navigating services and systems.
• Strong communication and public speaking skills to engage diverse audiences.
• Experience supporting culturally and linguistically diverse communities.
• A current NSW Working with Children Check.
• A current NSW Driver's License.

What we offer

As a registered NFP we offer our eligible employees real and meaningful benefits such as;

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)
• Flexible working conditions
• Health, fitness and financial discounts / benefits
• Paid parental leave - 12 weeks
• Up to 8 weeks leave per year through our purchase leave scheme
• Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity
• Purpose driven career which has positive social and sustainable outcomes
• Employee Assistance Program - Independent confidential counselling service.
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.
• Work with a team dedicated to making a real difference Opportunity to lead meaningful community initiatives.

Conditions

Salary and conditions are in accordance with SCHADS Crisis Assistance and Supported Housing Level 2.

How to apply

If you're passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration