Entry Level Customer Experience Agent

TSA is an Australian-owned business in the Outsourcing Industry, helping companies acquire, retain, and grow their consumer customer bases. We represent some of the country's largest brands across multiple call centers in Australia and the Philippines.

We're a purpose-driven business with a clear mission: to revolutionize the way people connect and communicate with brands, creating experiences that people love.

We are currently looking for customer-centric superstars to join our vibrant and energetic team! At TSA, not only are we customer inspired but we are also about making you feel valued and appreciated. Here are some of the perks our team enjoy:

Why You'll Love Working with Us

• You'll represent Services Australia in our Tier 1 Digital Support team.

• Supportive Team Environment: Benefit from regular social gatherings and work alongside managers and senior team members dedicated to helping you succeed.

• Meaningful Work: Support customers by helping them make informed decisions about policies that best suit their needs.

• Fantastic Benefits: Enjoy yearly retention bonuses, awards, prizes, and discounts on health insurance, and more.

• Career Growth: Receive ongoing professional development, career progression, and fully paid comprehensive training to set you up for success.

Once you have applied, you will complete an online activity which can be done through your phone or computer then a Recruiter will be in touch to talk to you about the different full-time roles we have available at TSA.

If you have previous customer service or sales experience, love technology and are looking to join an industry leader, you could be just the person we are looking for.

What You'll Be Doing

• Handlining a mix of inbound & outbound calls, helping customers with their enquiries.

• Use effective communication skills to build rapport and provide engaging customer experiences.

• Be flexible with hours to ensure we're available when our customers need us.

What Makes You Perfect for This Role

• Must be based in Perth.

• Must be an Australian Citizen

• Ability to work full-time in office at our office location in Troode Street

• Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation.

• Strong computer literacy and multi-tasking abilities.

• Self-motivation and a desire to push yourself to new heights.

• Openness to learning new skills, implementing them, and celebrating your successes.

• Resilience and the ability to perform at your best.

• A solution-oriented mindset, always ready to solve problems.

At TSA Group - Australia, we love diversity and welcome applications from all qualified candidates. However, this opportunity is exclusively for Australian citizens. If you meet this criterion and are over 18, we'd love to hear from you! Apply now and start an exciting journey with us!

Why You'll Love Working with Us

• #TSAWays: Join a unique culture that's all about growth, recognition, and fun!

• Career Growth: Climb the ladder with opportunities for internal progression.

• Great Training: Enjoy full training with ongoing coaching and development.

• Recognition: We celebrate our people with vibrant and rewarding programs.

• Supportive Team: Be part of a fun, friendly, and supportive team.

• Flexible Schedule: Experience a healthy work environment with a flexible schedule.

• Awesome Perks: Get loyalty perks and a Christmas gift that'll make your day!

TSA Group is committed to building a diverse and inclusive workplace. We strongly encourage applications from Indigenous Peoples. We recognize and value the unique skills, perspectives, and experiences Indigenous applicants bring to our organization.

If you are an Indigenous candidate and would like support with your application, please contact [email protected] for assistance.

Join Us!

Check out the links below or just press that apply button and we'll show you everything!

• Website: TSA Group

• Instagram: tsa_group_

• LinkedIn: TSA Group Australia

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to [email protected].