Customer Solutions Specialist

Who We Are
At Pepper Money, we’re dedicated to helping people succeed—whether it’s buying a family home, a dream car, developing professionally, or growing their business. We’ve become one of the largest, most trusted, and award-winning non-bank lenders in Australia and New Zealand. Over our 25 years, we’ve achieved a lot, but our proudest accomplishment is helping over half a million Australians reach their goals with our ever-expanding lending options.

The Role
Based in Parramatta, we are seeking an experienced Customer Solutions Specialist (Collections) to provide Pepper Money customers with tailored payment solutions that will assist them through their individual circumstances to achieve a positive financial outcome. Your responsibilities will include:
• Ensuring appropriate solutions are reached for our delinquent customers/accounts.
• Providing timely and accurate responses to our customers according to service level agreements and regulation.
• Employing empathy in your approach to your portfolio to meet objectives and manage relationships.
• Providing exemplary solution-based customer service whilst adhering to NCCP and privacy laws.

About you
Here’s what we’re looking for:

• Good understanding of collections and contact centre systems and processes
• Excellent verbal and written communication skills
• Strong customer service ethic
• Ability to remain calm under pressure and be a problem solver
• Deliver high quality work while maintaining turnaround times
• A team player mindset who will add to the existing positive team culture

At Pepper Money, collaboration is just as vital as your skills. Our values are the heartbeat of our success, driving everything we do:

• Can Do: We think outside the box and harness the power of teamwork to achieve the extraordinary.
• Balanced: We set our customers up for success, crafting win-win outcomes that are both human and profitable.
• Real: We keep it honest and respect everyone, building genuine connections.

Our Benefits

At Pepper, we're dedicated to making this a fantastic place to work and supporting you every step of the way. Enjoy a values-driven, diverse environment with a leadership team that inspires success and a culture that rewards excellence. We're always finding new ways to make Pepper a place for everyone:

• Development: a full suite of development opportunities and a great team to learn from.
• Recognition: Celebrate efforts with our Spice Reward and Recognition Program and diversity through our DE&I initiatives.
• Flexibility: Embrace our hybrid working model, flexible parental leave policies and purchased leave options.
• Health and Wealth: Free gym membership, discounted health insurance policies, novated leasing and staff loan rates to manage your mind, body and wallet!
• Referral Bonus: Earn $2000 for referring great people.

Pepper is proud of our inclusive and diverse workplace that we have built over the last 25 years. Diversity is embedded in our people practices, the way we communicate and connect with each other, and it is recognised throughout our values. We believe in the power of diversity and encourage candidates from all backgrounds to apply.

If this role sounds like it’s for you and you have experience in tackling some of the day-to-day tasks, we want to hear from you.

For more information on Pepper visit www.peppermoney.com.au.