Administration Assistant

Randstad has partnered with a Global Insurance company to seek a proactive and organised Administration and Customer Service professional to join their team.

This organisation aims to assist their staff, customers and the wider community by providing an excellent customer experience. By fostering a positive team environment, employees are valued and recognised for their efforts and commitment.

Key Responsibilities

In this diverse role, you will support both internal and external stakeholders to ensure smooth day-to-day administrative operations and high-quality customer service. Some of your key responsibilities include but are not limited to:

• Act as a key point of contact for enquiries via phone, email, and mail, ensuring timely responses, escalation, or resolution.
• Coordinate diaries, schedule appointments, and assist with meeting logistics.
• Support the planning and coordination of events.
• Assist with expense claims by collecting and reconciling supporting documentation.
• Prepare a variety of documents including reports, presentations, spreadsheets, and confidential correspondence.
• Maintain accurate records, filing systems, and databases in line with company policies.
• Provide backup support to contact centre and systems support teams when required.
• Understand and adhere to compliance and regulatory requirements.
  
  

What We’re Looking For

• Strong organisational and time management skills
• Excellent written and verbal communication abilities
• Ability to think outside of the box and maintain a high level of attention to detail
• A passion for providing customers with an experience like no other
• Proficiency in general administrative systems and platforms
• Previous experience within insurance administration/claims desirable
  
  

Benefits

• Excellent team culture, social events and supportive management
• $39.20 per hour + Superannuation
• Ongoing support to help you succeed in your new role and grow your career
• Enjoy the convenience of working in the heart of the CBD close to all public transport
• Flexible working arrangement, work from home opportunities!
• Full-time hours, business hours M-F
• A 5 month assignment with potential for future opportunities
  
  

How To Apply

If you're interested in this exciting opportunity, please submit your application or contact Sarah-Jane Turner or Emily Bridgland at [email protected] or [email protected] for a confidential discussion

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.