Team Member
Westpac
Date: 1 week ago
City: Parramatta, New South Wales
Contract type: Full time
Job Description
We have multiple opportunities for Team Member roles in our Consumer Lending Verification team, based at Parramatta. The purpose of this role is to provide support to our unsecured lending customers both internal and external.
In this role, you will be responsible for providing an exceptional customer experience by effectively addressing customer needs and requests. You will handle inbound calls with professionalism and empathy, ensuring timely and accurate responses to customer inquiries. Additionally, you will work collaboratively with various stakeholders across the organization to resolve customer issues and maintain a high level of customer satisfaction. Your role will also involve continuously striving to improve customer service processes and outcomes through clear communication and effective problem-solving skills.
This position will be based onsite at our Parramatta office, with set shift times of 8:30am – 5:30pm, Monday – Friday. You will be office-based during the initial training period, with the opportunity to then transition to a hybrid arrangement.
What do I need?
We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
To get started, simply click on the APPLY or APPLY NOW button
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .
- Max term, full-time position
- Parramatta location
- Hybrid working model – 3 days in office/2 days WFH
We have multiple opportunities for Team Member roles in our Consumer Lending Verification team, based at Parramatta. The purpose of this role is to provide support to our unsecured lending customers both internal and external.
In this role, you will be responsible for providing an exceptional customer experience by effectively addressing customer needs and requests. You will handle inbound calls with professionalism and empathy, ensuring timely and accurate responses to customer inquiries. Additionally, you will work collaboratively with various stakeholders across the organization to resolve customer issues and maintain a high level of customer satisfaction. Your role will also involve continuously striving to improve customer service processes and outcomes through clear communication and effective problem-solving skills.
This position will be based onsite at our Parramatta office, with set shift times of 8:30am – 5:30pm, Monday – Friday. You will be office-based during the initial training period, with the opportunity to then transition to a hybrid arrangement.
What do I need?
- Customer service experience within a contact centre or face to face environment
- Strong communication skills, both verbal and written
- Excellent time management and the ability to prioritise tasks effectively
- Ability to learn new systems and processes
- Attention to detail and the ability to handle confidential information with discretion
- Banking/finance services knowledge and experience desirable but not essential
We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave
- Tailored learning and development opportunities to help your grow your career within the bank
- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives
To get started, simply click on the APPLY or APPLY NOW button
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .
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